u/Syphadeus86

In my account portal I was shown an upgrade offer from BN1K to BN2K for the same monthly price.

When chatting with support they told me it's only for new customers and those within 6 months of renewal. So won't honour it.

1. It's not for new customers because it says double my speed, so the system knows I'm a BN1000 customer i.e. not new.

2. The system also knows when I'm in contract til, because it shows it at the top of the screen.

I've asked why the offer displays to me if I'm not eligible for it, but they haven't responded.

What a waste of my time and a fabulous way to annoy customers.

UPDATE:

Got the deal after asking to be escalated to a manger. Getting 2K down and up now. Thanks for the help.