Account got deactivated after 2 months missed payments - first payment made but absolutely no sign of life
My internet was working fine up until last night. I got cut off and after investigating I realised I was 2 months behind (my fault for not paying attention to my direct debits). So I make the first payment for May via their website link for a manual payment. It takes about 2 hours for a confirmation email of the payment but nothing has changed on my account status or the status of the month I just paid for. I can't even make the second payment because every single link they have to make a payment comes up as expired. I'm in contact with multiple people across multiple social media platforms, being told it could be 3-5 days until the first payment is processed and my connection won't be restored until then. I still need to pay the second month I owe which I can't apparently do until the first payment has cleared.
I'm not expecting solutions, I'm just venting, but what a fucking joke. BRSK would have had this sorted in under 30 mins. What could be taking so god damn long?! I'm trying my best to keep my cool with the customer support but I'm struggling to understand what the issue is, other than whoever they use for their billing software is taking everyone for a ride. I paid half of what I owe and I have the other payment ready to hand over. Just give me my fucking internet?! 🤣