u/Basic-District5312

I'm hoping someone can point me in the right direction regarding a dispute we're having with HubSpot.

We're a very small UK limited company with just two directors. We only use HubSpot as a basic CRM to store contacts and companies. We don't use the Professional features, and financially we're under a lot of pressure at the moment.

Recently, we somehow ended up on HubSpot Professional, and our monthly payment increased to over £220 per month. As soon as we realised (3 days after the auto-renewal date), we contacted HubSpot to downgrade back to the Free CRM (or at least the Starter plan).

Their response was that although we're billed monthly, we've entered into a commitment until June 2027, and they will not allow us to downgrade until then. They said hardship exceptions are only considered in exceptional circumstances with supporting evidence.

To make matters more frustrating, their latest response appeared to be a standard automated response and didn't really address the specific points I'd raised.

We're not trying to avoid paying for a service, we simply don't need (or use) the Professional features and genuinely can't justify paying over £2,700 for the next year for software that offers us no benefit.

My questions are:

• Is this type of annual commitment legally enforceable if payments are taken monthly?
• Is there anything under UK consumer or contract law (or business law) that may help in this situation?
• Would this be something worth pursuing through the small claims process or another route if they refuse to engage?

I'd really appreciate any advice from anyone familiar with UK contract law or SaaS agreements.

Hi. I'm looking for some advice from anyone who's dealt with HubSpot billing before.

We're a small UK business and only use HubSpot as a simple CRM. We don't use the Professional features at all. We are facing serious financial hardship at the minute and need to reduce all spending.

We've asked to downgrade back to the Free CRM (or even Starter), but HubSpot have told us we're committed until June 2027 and cannot downgrade before then, despite being billed monthly.

Their latest response appeared to be a standard automated response and didn't really address the specific points I'd raised

Has anyone here:

• Successfully negotiated an early downgrade?
• Been able to speak with someone who had authority to make an exception?
• Had a hardship request approved?
• Found another route that actually worked?

We're not trying to get something for nothing—we simply want to pay for the level of service we actually use. We are also prepared to leave Hubspot altogether is required.

Any experiences or suggestions would be hugely appreciated.

Hi. I'm looking for some advice from anyone who's dealt with HubSpot billing before.

We're a small UK business and only use HubSpot as a simple CRM. We don't use the Professional features at all. We are struggling finiancially at t he minute and need to cut back all spending.

We've asked to downgrade back to the Free CRM (or even Starter), but HubSpot have told us we're committed until June 2027 and cannot downgrade before then, despite being billed monthly.

Their latest response says hardship cases are only considered with supporting financial evidence, and the reply itself appears to have been AI-generated rather than coming from someone who has actually reviewed our situation.

Has anyone here:

• Successfully negotiated an early downgrade?
• Been able to speak with someone who had authority to make an exception?
• Had a hardship request approved?
• Found another route that actually worked?

We're not trying to get something for nothing—we simply want to pay for the level of service we actually use. We are also perpared to leave Hubspot altogether if required.

Any experiences or suggestions would be hugely appreciated.