Love & Light Photography Nightmare. Do NOT hire.
My wonderful husband and I got married on September 20th, 2025. It truly was one of the most deeply beautiful days of our lives. I've been patiently waiting to share photos that captured irreplaceable moments, but I have great concern I may not get that opportunity.
I have come to the conclusion that I need to share my story in the hopes that someone else won't endure what we have gone through with Love & Light Photography
8 months prior to our wedding I found Love & Light Photography on Facebook. Their photos were beautiful, their price fit our budget, and I didn't see any negative reviews. I paid in full and was offered a 20% discount for doing so. While they provide no formal written contract that is physically signed, the owner represented that payment constituted as agreement to the terms of service and formed a binding contract.
The night before our wedding, the owner hired a different photographer to take our pictures. I found this out on our wedding day directly from the hired photographer. She was very kind and I believe she did her best, but it was evident that she was inexperienced with weddings. Before she left the wedding, she informed me that I would receive sneak peek photos the next day or within the week.
On October 15th I messaged Love & Light Photography via Facebook (they don't provide an email or phone number to contact them) and asked about the sneak peeks and when I could expect to have the full gallery. I was told I would receive previews in 1-2 weeks. I asked again what the estimated timeline was for the rest of the photos and received no response.
November 24th I messaged them again stating that it had been 10 weeks since the wedding and 6 weeks since I was told I would receive previews, and asked to be updated on when I would be receiving all the photos.
No response.
December 20th I found the woman who was hired by Love & Light Photography via social media and sent her a message asking if she had the photos from our wedding or had backed them up. January 5th she messaged me back and informed me she unfortunately did not have them. She contacted the owner and the owner stated she hadn't received any messages from me. The owner provided her phone number and told her to have me text her.
January 6th I texted the owner stating it had now been 15 weeks since the wedding, I had received zero photos, had attempted communication with no response, and was reaching out in hopes that I could receive my photos per the contract. (Their Facebook page also states that you will receive wedding photos in 8-12 weeks.) She responded and apologized for the delay and said she was working on the full gallery with a goal of completion by January 14th.
January 21st — I asked to be provided a firm completion date for my gallery by January 23rd and stated that if I did not hear back, I would need to explore next steps to resolve this matter.
No response.
February 4th — I asked for communication and an updated status on when I would be receiving the full gallery.
No response.
February 11th — It had now been over 21 weeks since our wedding. I asked to please be updated.
No response.
February 28th — I stated I hadn't received any further communication, expressed that I had paid in full almost an entire year ago, and asked if she would kindly respond with an update and a firm completion date so we could both avoid the hassle of going to court.
March 1st — She responded apologizing for the delay and stated she would have the full gallery returned no later than March 15th and would provide a partial refund.
March 16th — I reached out stating it was now past when I was told I would receive the full gallery and that I was preparing to take next steps legally. I asked her to kindly respond with when I would actually be receiving the full gallery. She responded saying she was stuck away from her office due to the snowstorm and away from her edits, but that as soon as she returned she would upload them for me. Once that was completed, she would be happy to discuss compensation. I was confused by the office comment, because their Facebook page states they don't have a studio and they prefer to shoot outdoors in natural light or take lifestyle photos in your home. The photographer who actually took the photos also informed me that the owner works from home.
March 23rd — Checking in again on the status of our photos.
No response.
March 31st — Called. No response.
April 6th — Reached out again expressing concerns and facts, stated I would rather have this resolved than take legal action, expressed that I would rather have the raw images, and asked her to please kindly respond.
No response.
April 8th — We had a phone call. She expressed that she was going through a lot and that she was working to get me the photos and a partial refund. I told her I really didn't care about the money and that we just wanted the photos. I had compassion for her and I can understand hardships in life. She stated she would have the full gallery for me by the end of the weekend.
April 13th — I messaged the owner checking in regarding our last phone conversation and asked to be updated on the status of the photos.
No response.
April 16th — Checked in again and asked that she kindly respond. No response.
April 22nd — Texted and called.
No response.
April 28th — Messaged the owner again.
No response.
May 6th — Sent her a final demand letter giving her 7 days to deliver the full completion of the gallery. She responded sending me a link with 74 images and stated that the remainder would be published well within the timing specified in the demand letter, and that she would be reaching out when the remaining images were published.
May 15th — I sent her a message stating the 7-day required timeframe for the minimum of 350 images to be delivered had passed. I asked for all the raw photos to be provided to me on a flash drive and asked her to respond within 24 hours or I would continue with legal action.
May 16th — She responded stating she had uploaded additional images and the count was now at 199. She said she would be happy to get additional images in for me and issue a partial refund.
(The images that have been uploaded are mostly candids of the reception, some of my husband with each of his groomsmen, some of my bridesmaids and I getting ready, some of my dress, a few from the beginning of the ceremony, and other photos that are not useful.)
May 17th — I responded to her stating all the photos that are still missing:
Bride and Groom first kiss
Bride and Groom first touch
First look with Bride and Father
Bride and Bridesmaids
Groom and Groomsmen
Solo Bridal Photos
All Family Photos
Bride, Groom, Bridesmaids, and Groomsmen group photos
Bride and Groom together
Bride and Groom first dance
Bride and Groom ceremonial symbolism
I asked again for all the raw photos, asked for honesty and transparency, and stated we find a time for the raw images to be delivered in person or uploaded by 3pm the next day or I would immediately take legal action.
No response.
May 18th — A friend messaged her on my behalf stating she needed to respond. The owner told her she was going to work with me to get this resolved but had not yet reached out to me. At 12pm my friend messaged the owner again letting her know there were 3 hours left to resolve this matter.
The owner then messaged me stating she was having a medical emergency and was working to get home as soon as possible to either consolidate the images for me or upload them. She stated that if her medical emergency didn't worsen, we could meet the next evening for a physical transfer of photos or she could upload them in the morning. I told her that I would like to meet and have all the raw images myself. I messaged her a meeting place and time.
No response.
May 19th — I messaged the owner stating that I still expected to meet and have the raw photos provided.
No response.
I messaged her again saying I had seen she just posted on social media and assumed she was able to respond. She said she was expecting to be able to meet. Later that afternoon I received a message from her stating that she could no longer meet, but we could meet the next morning. She stated that she would have the raw photos for me on a USB drive and would also upload them electronically.
May 20th — We met in person and she provided a USB drive. I brought my laptop along to make sure that all the raw images were on the drive. When I opened the file, it contained only the images that had already been uploaded online. She stated that she was having trouble because my photos are on two different SD cards. I asked her if the photos still existed and she promised me that they do. She said we could meet again the next day.
May 21st — She canceled our meeting and said she could message me later in the evening to try to coordinate a new time. I responded asking for the raw photos to be uploaded immediately as proof that they still exist. She said she was not home and unable to do that. I asked her to please upload them when she returned home.
No response.
I have had no further communication from her and no photos have been uploaded.
I have taken legal action.
I have seen many others share similar stories on wedding photography pages and in reviews on the Better Business Bureau.
This all truly breaks my heart. I've tried to handle this situation with grace and understanding, but it has gone past the point where this is simply wrong. I needed to share my story so this doesn't continue to happen to other people.
Thank you for taking the time to read my story.
If you feel compelled to share, please do.
— Lauren