Airbnb only protects host?
For two months in the summer, I rented a two-bedroom apartment in Rome with air conditioning (an air conditioning system, a wall-mounted air conditioner, as pictured in the main photo, plus a portable air conditioner and a fan. All of this was listed in the description). When I called the landlord to inquire about appliances like a vacuum cleaner (I wanted to bring my own if the apartment didn't have one), the first thing she asked me was, "Did you see that this is an open-plan space?" No, I didn't. Then, after looking more closely, I saw at the end of the description that it was an open-plan space. I asked about the air conditioners casually, just out of the blue (Rome gets very hot in the summer), and the landlord told me the air conditioner in the photo was broken; the apartment only had a fan.
Then came lengthy phone calls and emails with customer support. The result: out of €1,695, they withheld €630. This owner's listing hasn't been updated: it still says 2 bedrooms and 4 types of air conditioners.
P.S. I didn't even move into this apartment. I rented an apartment on Booking.com for twice the price. My family consists of a child and a mother with hypertension. So, we weren't planning on sleeping in one room; we wanted two bedrooms, as stated in the property's main information. Regarding air conditioning: it's impossible for my family to live in Rome without one. Portable, budget air conditioners are very weak and limited in power. I believe I have the right to pay for what is stated in the description and not to pay for something I haven't been warned about in advance.
P. s. S. Update: This was my first booking on this site. At first, I genuinely believed I'd made a mistake about the two-bedroom option, as I couldn't find the description when I booked (I later found it and took a screenshot). After learning about the lack of air conditioning, I reduced my stay to one month. The new check-out date was inconvenient for the host, so she offered to cancel the reservation. I happily agreed. In my naivety, I offered to split the fee (she was worried about the fee). After that, she became brazen and started demanding in a conversation on the Airbnb website that I pay her €400 "for the risk if she doesn't find a tenant." Otherwise, she wouldn't cancel the reservation, and I would lose the entire amount or be forced to live in the apartment for a month.