u/BasisNaive1011

Hi all. Hoping someone can help me out with an issue. I tried to sign up to submit IEEPA claims. When I entered our importer information it let me know that we already had an account. Myself nor anyone left in our organization know the login details or have any record of this account. The previous management of sourcing was very sloppy with records. I have sent several requests for help but they have remained unanswered. Could anyone point me in another direction? Thanks!