u/BassBoyOzden

This is now our second year of not accepting ANY order requests via email, nor offering ANY photo services under 12x18. The shift is honestly easy to take for granted this long after but reduces the stress and workload exponentially. Far too many times does a customer send an email thinking it magically spits out of the machine the second they press send and are furious when they arrive in-store 10 minutes later to be asked job specs that they didn’t include and told that it will be ready tomorrow; and that’s if they even show up in the first place, I swear to god we abandoned at least half of all orders sent via email. We are a tier one store with a copy center that outperforms store sales by at least double or triple each week, single-staffed. We do not have the time to go out of our way and manually perform the responsibilities of the customer for them. You want something, your job is to go through the proper channels to make it clear what you want. And photos, good f*cking god the photos. I don’t for a second miss having to save 50+ photos all attached to an email body as previews and having to hand cut however many sheets just to be told they look like trash. IT’S A XEROX LASER, IT’S NOT A F*CKING PHOTO PRINTER! And of course, no matter how many times we explain that, they still don’t care until they actually look at it completed and decide to throw a fit. $1.33 per 2 photos is a scam on us; in no way is that worth the amount of labor and delay associated with the only process we have to produce these products that are not even part of our official catalog. All in all, this hasn’t affected our numbers in a noticeable way at all; likely largely in part because the majority of email orders are less than $10 and not even profitable. It is illogical to continue spending time and labor on orders that make at best $1 of profit when all it does is detract from time spent on production, customer interaction, and the hundred other things they want us doing back here. Alone.