r/Staples

So I called out sick today. Bad diarrhea since last night. Was planning to go to work a lil bit late but it happens again so I decided to call off all together. My manager is chewing me out over texts because I was supposed to give a one hour notice. I’ve been here under a year, and this is my first time calling out. I don’t know about these policies. Am I in trouble?

In this day and age not knowing how your phone or PC works is willful ignorance. Straight up refusal to adapt to the world around you. It is NOT MY job to know how YOUR device works. I have an android. I know how MY device works. I know my device screenshot with a swipe of my palm. Do I know how to screenshot any other way no. Why not because my way works fine for me. It is not my fault you don't know how YOUR device works. If you pull up what you need to print. I tell you to email it to self serve then you look at me like you've never sent an email in your entire life is guess what still on you. However, you stand there giving me entitlement deer in headlights and I'm expected to walk a grown ass adult through sending an email. Forget trying to get them to use a QR code. It absolutely baffles me. The I don't know about technology. When I don't know something I look it up. How about you use the 2 braincells you have to hold hands and problem solve. I can tell that you've never had to figure something out before. Learn to read and follow instructions. It's that easy.

Is Memorial Day holiday or paid time and a half? Whats the policy if you work FT and work that day?

I'm a customer.

I have a brother laser printer that doesn't print right (loads of extra toner on each page. Not sure if the problem is with the drum or toner cartridge... or the printer itself?

I'd like to buy a new toner and drum, put them both in the printer and see if the printer starts printing well.

Anyone that works at staples - if the 2 of them don't solve the problem I'd like to return them.

Will I have a problem returning an open toner and drum within a couple days of purchase?

THANKS!

So I have been employed with Staples for 9 months now and everything was going great from the time I started up until recently. I had been covering print/Front end(cash, shipping, passport photos) and it has been a challenge but I was surviving despite the lack of training/proper training.

Our tech guy left a little over a month ago after working there for several years and I managed to earn full-time hours shortly before my 3 month probationary period. So everything has been going ok/fine but about 2-3 weeks ago manager told us exact words "I just got my ass chewed out by head office" about stpp so the pressure was on to the point they were being crusty and rude towards me plus our receiver who has been therefore 15 years got written up for it. Also, now that they hired an actual print supervisor they have been treating me like I don't matter, manager has had poor communication and almost comes off as though she doesn't care and cut my hours back down to part-time. Never in my life have I ever had a job that puts you back to part-time after earning full-time hours cause I worked very hard, took on extra shifts, etc so I was surprised, but all the other part-timers hours got cut down too. What's the point hiring a bunch of people if you don't have enough hours to go around? Or is that just how Staples operates?

Also, we had a visit from district manager about a month ago just to talk with everyone about protection plans, etc. They this week HR came and had visit with GM. The odd thing was I overheard HR take GM and assistant manager "let's go outside the store for a moment" then I overheard HR tell them both "just that one thing, otherwise everything else looks fine" but also we are having another vidit from district manager again first week or two of June and HR will be there that day to talk to associates to check in so hmmm...another thing that I found to be odd was that the mall manager came in a month or 2 ago to take photos of the front area so we had to clear all the counters off. There has been at least one store that got closed down at the mall our Staples is in and customers have been coming in asking if we are closing down too, but my manager said no we aren't. So I don't know, all I know is I have worked in retail and alot of other jobs and never in my life experienced anything like this, needless to say, I gave my notice as I am tired of the bs, I get it every job has its bs, but this place is just crazy. I have never seen a store with so many changes in such short time period and sick of the attitudes from GM and assistant manager at times, plus as I said now that they hired print supervisor, they have been kind if snubbing me, treating me like crap, I am over it and won't stay in a place I am not valued. Just today I had a customer tell me "I wish you were here the other day, you really know your stuff unlike some of your other coworkers" I felt bad and didn't know what to say so I didn't say anything at all. It's because no one gets properly trained in that place. They just expect yoy to pick up on it and if you've been there a year or more they get annoyed when you need help. I've had so many great customers though while I was working print, I did pretty good considering the circumstances, but sadly, I don't think this is ever going to change. I am sorry for such a long post. I would appreciate any feedback and what your experience has been. Is this just the way Staples is? What I don't understand is how it went from alright/decent for several months to total crap in just a few weeks, like what?! Makes no sense, but glad to be getting out of it.

actually can’t with this new UKG PRO change in half of my co workers don’t know their signin and we all have to call ugk to reset our passwords and some of us don’t even know when we’re working. Just a huge mess from UGK PRO, hate the new change.

At least twice a day I am asked by customers if we are closing or going out of business. Staples has done irreparable damage to its brand and sense of identity by removing office furniture to make way for the “trash bins” in the back with expired food sold for just $2 a pop. I honestly have not had a single positive reaction from a customer to us adding in Bin Wins. They all think it’s tacky and “below” our brand, especially since it’s not even real Amazon Returns but instead warehouse liquidation nobody wanted to begin with. Combine this look with the ridiculous amount of Amazon boxes stacked around the store waiting to get picked up by UPS and the addition of Party City, customers do a double take walking in to check if they are in fact in a Staples. It’s hard to defend as an employee and, at best, confusing for guests. Overall it has definitely lowered the morale for my whole store

Aside from the inconvenience of typing an email address versus a phone number, I think it's an invasion of privacy to type my entire name on a computer that the customer can see.

At the least it should be my first name, last initial. Not my entire name. I think it is a violation of privacy, and safety.

I want to notify HR of a formal compliant of privacy.

burner account just in case..

idk if this is something anyone can answer, but we got a new general manager in like a couple weeks ago. she’s already a mess to say the least and i could say quite a few things about her attitude and work ethic, but this post isn’t about that. i was told by a coworker (who was told by our supervisor) that the new GM said if we didn’t have good rewards (above 60%) that she would cut our hours and hire other people to take our hours.

is this like. allowed? because we only have 10 employees total and we just got party city in recently. i already try my best with getting rewards, but i’m not gonna nag people if they say “no”. i’m in college and it was so hard for me to find a job that made me feel like i could bare going in until i started working here. not to mention how impossible it is to secure any job. but now i’m scared i’m going to get my hours cut and basically be fired all because of rewards.

tldr; new manager started and she’s threatening to cut our hours and hire new people to replace us if we have bad rewards percentages. are we able to be fired for this? :(

Is there anywhere I could complain or ask to get AC in my goddamn building? It’s so hot, the AC is turned on but it only hits one specific part in my store and it is definitely not strong enough to keep the whole store cool. There is a very small difference when you walk in from outside, and even the costumers comment on it sometimes that it isn’t cold in here. I am sweating barely an hour into my shift and I doubt I can wear shorts. I can only imagine how damn hot my other coworkers are.

Since this topic comes up every holiday, here is how holiday pay works.

If you work that day it is time and a half.

If you are full time you get 8 hours holiday pay IF you make it to your scheduled shift before and after the holiday.

If you are part time you get 4 hours holiday pay IF you've been with the company for a year, you make it to you scheduled shift before and after the holiday AND you worked a minimum of 45 hours in the 28 days prior to the holiday.

Good afternoon all!

I hope everyone is thriving & surviving this graduation season. The influx is real with people looking to have additional graduation tickets printed & thinking that we can do it.

I have reservations about doing them as I think people should go back the school to inquire about getting them as opposed to trying the get P&MS to render them. Seems slightly unethical.

What are yall thoughts?

For the annual employee survey. Remember the video they put out responding to your complaints about THAT service last year...

This is now our second year of not accepting ANY order requests via email, nor offering ANY photo services under 12x18. The shift is honestly easy to take for granted this long after but reduces the stress and workload exponentially. Far too many times does a customer send an email thinking it magically spits out of the machine the second they press send and are furious when they arrive in-store 10 minutes later to be asked job specs that they didn’t include and told that it will be ready tomorrow; and that’s if they even show up in the first place, I swear to god we abandoned at least half of all orders sent via email. We are a tier one store with a copy center that outperforms store sales by at least double or triple each week, single-staffed. We do not have the time to go out of our way and manually perform the responsibilities of the customer for them. You want something, your job is to go through the proper channels to make it clear what you want. And photos, good f*cking god the photos. I don’t for a second miss having to save 50+ photos all attached to an email body as previews and having to hand cut however many sheets just to be told they look like trash. IT’S A XEROX LASER, IT’S NOT A F*CKING PHOTO PRINTER! And of course, no matter how many times we explain that, they still don’t care until they actually look at it completed and decide to throw a fit. $1.33 per 2 photos is a scam on us; in no way is that worth the amount of labor and delay associated with the only process we have to produce these products that are not even part of our official catalog. All in all, this hasn’t affected our numbers in a noticeable way at all; likely largely in part because the majority of email orders are less than $10 and not even profitable. It is illogical to continue spending time and labor on orders that make at best $1 of profit when all it does is detract from time spent on production, customer interaction, and the hundred other things they want us doing back here. Alone.

Not sure if this has been mentioned, or if there is a simple way to fix this.

When we print color from an adobe PDF, the color is way off. I did research and it looks like it has something to do with the system trying to convert colors in the file and it isn’t correct. If I open a pdf as a jpeg and print, the colors are correct. Even after heavily adjusting levels, we aren’t able to get it close to what it looks like when printing as a jpeg.

A remedy that I found online was to select a “print as image” or something similar in properties, but I am not able to find a setting on our Xerox or Ricoh printers that is similar. Printing from the photo viewer gives us barely any options for printing also.

Anyone know of a fix for this? I’m going to submit a ticket, but I am assuming it will be a long wait, and a battle to get info from that process.

I hardly open as a retail tech supervisor, I only close and close. My question is does anyone know where we go on the computer to log into the email and to do the daily huddle again? And bopis?