u/Beanie-15

How easy is it to win an appeal for non showing of ticket?
So. My sister bought our tram tickets we boarded in the morning and spent the day in Notts. We got back on to go home in the afternoon and the tram tickets were lost. Couldn’t find them in any bag. The ticket officers asked us to get off with them at the next stop and because we couldn’t find them we were issued a £120 x2 fixed penalty notice even though we could provide the transaction though the banking app to prove we had paid for them and along with the times of the journey, they said they couldn’t use this as proof as we could have sold the tickets and that we would have to appeal.
Now we have to wait for an appeals form in our emails. Has anyone won an appeal? Thanks