Update: Lava Is Flowing!!!!
Original Post: https://www.reddit.com/r/Lavalamps/s/K1ncprGxws
So I never got a response from the request for assistance from the manufacturer so my daughter kept cycling it while knowing it probably wouldn't lead to anything and slowly it started flowing a little better each day until all the side wax detached and it incrementally improved a little at a time until now it's flowing amazingly.
We played with different dimmer percentages ranging from 100% down to 65%. In the video it's at around 90%.
Thanks to everyone here for everything, I have a very happy daughter with a very beautiful Grande.