u/Beevmantis

I signed up for Metro prepaid last night. After calling the customer service line to transfer my number. I spent over an hour on the phone with them and was hung up on by two seperate people after being placed on hold.

Trying to get a refund now and they just keep giving me the run around. I'm probably nearing 3 hours of total time spent on the phone with them.

Is this on par for their customer service?

Do Metro users enjoy the actual cell phone service? TMobile has good coverage in my area and was hoping to not deal with a few dead zones from my current carrier anymore (AT&T).