Driver said order was cancelled but showing as delivered my end.
Hey everyone. I ordered tonight and then seem to have lost signal (I’m staying at a hotel) meaning I missed a couple of messages/calls from the delivery driver. I went outside because it seemed to be taking longer than expected which is when I saw the messages.
It appears they had come to my hotel, tried to contact me and then went away again (fair enough obviously) but they hadn’t cancelled the order so I could still see their location. I managed to call them and they said they would come back shortly. Next thing I noticed the order had been marked delivered (before they had got to my location). I waited 5 minutes then they arrived with my order.
I was of course grateful for them going out of their way over my mistake but after giving me my food he said he just wanted to check something and pulled up an orange screen on his phone in another language and told me it meant the order had been cancelled. He initially thought I had cancelled the order but I showed him my screen and he said it must’ve been Uber eats that cancelled the order because it had taken too long. Basically my question is do you think he was telling the truth? I’m only suspicious because I’ve had issues in the past where drivers have taken a very long time and nothing like that has happened before. Also the order still isn’t showing as cancelled on my end.
TLDR- do uber eats cancel orders if the driver takes too long.