r/UberEATS

I'm Alex Bitter, a reporter with Business Insider.

Recently, I wrote an article about how Tony Xu, the CEO of DoorDash, said he was surprised that people spend as much as they do on food delivery. Tony has some say in how much DoorDash charges, to put it mildly, but I still found the comments interesting.

Often, ordering something through DoorDash, Uber Eats, etc. costs a lot more than if you bought the same thing in person at a restaurant or store, thanks to tips, service fees, and markups. I keep hearing about people trying to save money in other areas of life, but it seems like spending on these delivery services keeps increasing.

So, I'd like to know: Why do you find ordering from DoorDash worth the extra cost? Have you tried to cut back at all? How do you view spending on delivery as opposed to other costs?

If you're up for a chat, email me at abitter@businessinsider.com or reach out via text or Signal at 808-854-4501.

can you guess whats wrong here lol

See image for details.

Am I stupid or is this kinda messed up? The answer they gave is non-sensical.

If they are doing this to millions of people a day they are scamming insane money out of nowhere.

I'm 21(M) and I'm from Canada 🇨🇦

This post is like a little journal thingy, of me recounting my experience working with Uber eats.

I've been doing Uber Eats food deliveries on my bike, and sometimes I do it early morning from 12 AM to 5 AM because that's the time when all the roads are empty and i have the most fun riding my bike! and also the people are still hungry, so I get delivery requests back-to-back.

But whenever I greet the merchants/restaurant workers or the customers during this hour, they see me on my bike and look at me with such a proud look in their eyes.

It feels like they probably see me as the underdog kid working hard to make his way in life, and it's so visible on their face that they're rooting for me.

They also tip good and write good things about me in the reviews. I lowkey don't even do uber deliveries for the money, it is a plus point but I love doing uber deliveries because i love cruising through my city on my bike, and on top of that i get to interact with sych nice people! I love interacting with these people, and it's such an awesome job. I can practically feel these people bless me and wish for good things to happen to me. Or maybe I'm overthinking this lol, but sometimes people shake my hand or compliment me, and it really makes my day!

This one time I did a delivery to a hospital, and there was this old guy standing outside the hospital in his patient clothes. When he saw me park my bicycle and walk up to him, he was genuinely so amazed. He told me, "You guys really fascinate me, you probably have to pedal a long way to deliver food," and I told him how I really enjoy biking. He gave me a good tip after I completed the delivery, but I feel just like Spider-Man the way people treat me as a dekivery worker at night. They love me.

On 8/8 I ordered McDonalds for me and my family. When I got the notification that my driver was outside, I looked out of my window and WATCHED him open and dig through my bag. I also have 2 other people that also saw it.

We ran outside after he dropped it on the porch, and we walked up to his car to confront him. He was still sitting in front of my house at the time because he was ACTIVELY DIGGING THROUGH ANOTHER PERSON’S MCDONALDS ORDER??

We asked him why he decided that was a good idea, and he stuttered and started talking in circles, saying he was “just delivering McDonalds.” Then he admitted to opening my bag to “check the order,” then back tracked and tried denying it once he realized he admitted it.

He then drove off and I IMMEDIATELY reached out to support explaining the situation and demanding a full refund of the $24.05 order total plus the $8.81 tip. After 2 days of explaining what happened over and over and demanding a refund, they told me on 8/10 that they would be issuing a full refund and that it should show in my account in 3-5 business days.

Flash forward to a few hours ago (8/17), I reach out because I still haven’t received my refund. I was then asked once again to explain the situation, which I did and also provided time stamped screenshots showing where I was told I’d be getting a full refund. I was then told that they can’t send me a refund because the food was already delivered and it’s been over 48 hours…

I’ve pushed back against this multiple times with screenshots and dates of the original request as well as the refund promise, and I still get the same bs pre-drafted language telling me that they can’t process it because it’s been over 48 hours but that they’ll do an internal investigation.

Needless to say, I cancelled my membership after years of using it, and I will likely never use another food delivery service again if I can help it. I honestly just want my damn money back, and I’m not going to leave them alone until I get it.

I get that $30 may not seem like a lot, but it’s the principle of every factor of this situation that’s enraging me and making me hellbent on this refund.

Has anyone else experienced this with UberEats? If so, how did you get it resolved?

Delivering to places like these

I just get first time diamond Can please someone tell me the truth. Am I earning now more? Or what should I do now? I'm new and my first time, thank you guys.

I signed up for the Uber One 6 month free trial in February 2026. I got charged for it in June and July, during the free trial. Then when the trial ended in August, it charged me on the 11th of August and then again on 12th of August.

When I look in the app at the transactions, it says I’ve only been charged on the 11th of August, which is obviously bs.

My bank account is Scottish but I’m based in USA right now so the charge was for dollars on the app. But ofc it converts to pounds in my bank account.

I’ve contacted Uber three times but they’ve just been ignoring me. I’m contacting my bank right now but idk how much help they’ll be because they keep directing me to use the in-app dispute form which has no option that applies to my situation.

Idek what to do now. Have any of you had issues like this?

I considered trying to get the top spot this week but upon waking up up I open the app and someone had 21 trips before I ate breakfast. That's when I realized some of you are on another f-ing level (respectfully)