r/UberEATS

For absolutely no reason. Order was picked up. They were 4 minutes from drop off. No issues with road closures or anything. I tipped in the app and added that there would be an addition cash tip. What the hell.

I left the bag of groceries at the location that Uberinstructed me to leave it at. Because I don’t want to work unpaid mileage given I’m on a classic bicycle and have to manually pedal . Basically when i got to the mattress which was the apps delivery location, the customer told me to call some old guys number to tel him to pick it up, so being a good Uber Eats deliverer who goes above and beyond, I typed in the number and called the guy. The guy was elderly. I told him to come outside . 5 minutes pass, nothing. The pin is about to expire. So I call the guy, and he says where am I, I say I’m at the mattress firm at the Bergenfield shopping complex, he says “ that’s not where I am. I live 2 miles away near coopers pond. U got the address wrong.”. Then he hangs up. I double check the app, it says delivery location mattress firm, so I ask the woman on the text for the pin and she gives me it, I put it in and press item delivered. But now I’m confused and scared. Is the old guys going to report me or give me a thumbs down? If I had an e bike or a car I would have gone the extra 2 miles, but this is a heavy bag of many fruits, and the app promised me the trip was half a mile , that’s why I even accepted it, I never except orders over 2 miles . But I’m tired, and I don’t want to work for free here, this app already barely pays us much for the work we do. So I go on to the next order. The guy calls me again, and I decided to not answer.

What should I do guys? I feel very awkward because obviously I have to follow the instructions from the app. I mean I did tell the guy exactly where I dropped off his order, it’s a short drive across town. Idk man. I just don’t wanna get in trouble

I cancelled my order immediately after I placed the order, but Uber still took all my money. I thought, okay, if you don't refund me, at least deliver the order. Then I realized that there isn't such an option. I can't even cancel the cancellation. I can't even speak to a human agent about this. Be careful about the cancellation trap.

I ordered sushi. The delivery guy was being very responsive at first before he handed my food, he was clearly able to speak and understand english. He then asked for my code before handing my food which i gave, next minute he drops my food on the floor. After this i’m asking him if he can report it as an incomplete order or something like that but suddenly he starts acting like he cant speak english. I took a picture of the food on the floor and when he saw me pull out my phone he just left. I told him to wait and he said he had another order to complete.

I went to uber eats and they’re just telling me my order is not refundable. I’m really pissed off. The food was not cheap, I had a hard day at work just to come back to this happening. Cant even get a hold of the restaurant because their number isnt activated, neither can i speak to an actual human being with Uber Eats.

What do i do now?

So I usually use DoorDash but Uber Eats offered a better offer and I don’t know much about it. I know DoorDash tells you when your ordered is stacked with others, does Uber Eats do the same? My delivery driver said he had another order but the app says nothing about that.

Curious of why this might be and if I should ignore it or not. Ordered food - app said the person was coming on a bicycle - we’re in a heatwave - I watched on the map and was amazed how fast they were going and was wondering about the time difference and if my food was going to be bad - decided to watch my security cameras as I’ve never had a bicycle delivery and was imagining them pulling up like lance armstrong all official like. They pulled up in a tinted car.

At first I thought maybe they sometimes do deliver on a bicycle but they were far from athletic, then I thought they’re hoping for extra tips since it’s hot out, then I jumped to their car or license probably isn’t in order so they are bypassing restrictions by pretending to be on a bike. Anyone have any other ideas? My gut is to ignore it and let them live their lives rather than report it but figured I’d get some advice here.

Does anyone know how to get ubereats to correct wrong GPS instructions? Anytime the delivery person is on a bike, it tells them to go past my building down a big hill and up through the woods behind me. I send a msg to ignore those instructions.. thankfully most catch it and some of the people actually go down the hill and around. it doesn't give that instruction when the delivery is coming by car. I made sure the location pin is right at the street but it doesn't make a difference.

So Friday just came i did a late online order for Mcdonalds (12 05am). Once again and this is very common for me, the delivery driver decided he wanted to do a trip down the other side of my town before going to the restaurant which okay is fine, i understand, what i dont understand was the 40 minutes sat in the car park while my food was getting dangerously cold, enough to give me an upset stomach the following night. I try get a refund as other than the burgers (Mcchicken the culprit i believe for the upset stomach), they only gave 30% of what i paid back.

Next night, i give them the benefit of the doubt, same thing happened, in fact it got so bad my order was fully cancelled after awhile, go to Justeat, same restaurant, same order, was at my door in 30 minutes.

What doesnt help and also is a slap in the face is how Uber does multiple orders, its doesnt order peoples orders from time since ordered its to distance, meaning me who ordered first gets it last every time. Either way im wondering if this is common for people or im just an unlucky person. You pay more for the convenience on not only delivery but the food itself, youd expect a bit of a better service. Also for drivers, do you not get any guilt when sitting in the car park for more orders? The funny thing is i tip all my orders first too but im very reluctant to even do that. Guess this is a learning experience, stop being lazy after work and cook yourself, apologise for the rant.

I confirmed with the store that they provided the driver with two bags. The driver delivered 1 bag. I indicated that one of the items were not delivered and the auto response was "no refund for this item. It was ~35% of the total value of the order. I sent another message to uber, no response. I stated that if nothing is done then i'll do a charge back, so i guess i'll proceed since their agent scammed me and they wont do anything about it, unless people say here otherwise?

As a driver, I have a serious question for Uber Eats customers.

I've been delivering for 6 years. I can say without a doubt that if I drive down the street at night and there's one house with the lights not on, that's the one I'm delivering to.

So my question is this: if you know that it's late at night and somebody is bringing food to your house, why in the name of Zeus's butthole do you not turn your outside lights on?

I'm seriously really confused,

I ordered alcohol on ubereats and I frequently do as I don't live close to a liquor store and I've never had any problems - but for context I use a male name despite being a woman on uber just for safety.

Today was the first time I experienced this but my uber driver refused to scan my ID because my name was different.

Im a woman and sometimes I Uber to work and I use a male name for safety. I didn't think this would be important until tonight - I've been ordering alcohol for a while and never experienced this. I wish I had screenshots to prove this interaction. Im wondering if any ubereats drivers can give me any opinion on this ?? To be fair he cancelled the order and I just recorded and got it fine from the other driver.

What I'm most happy about is i could give the tip to my new driver and not the one who threw a fit about the first name being different

I cant see the full message and I may be missing context but all i saw from the notification was please don’t rate me with the thumbs up” which?? But why not?