Frustrated!
My niece sent my mom a birthday gift of donuts. The app showed that the order would be delivered at 4:55. I was at the door. No cars showed up, but suddenly the status changed to delivered. I searched around the house but nothing had been delivered. I tried calling the driver but he didnt respond.
When I used the help feature in the app. a live chat agent said that he would show me options and told me if I wanted a refund. I complained that my mom's birthday was ruined and was looking forward to receiving the gift from her grand daughter. The agent apologized and said he would explain my options when suddenly in the middle of the chat he said that there were technical issues and at this time they could not help. He said to contact them later and ended the chat. I tried later but the app asked me to leave a message.
This is strange and unaccpetable. What just happened? Is Ubereats always like that?
What can I do?