u/Behind_you012

Hi everyone,

I wanted to share a recent experience our team had with Adobe as a cautionary for any businesses or freelancers whose livelihoods depend on uninterrupted access to Creative Cloud.

Today, our company's Creative Cloud Pro subscription was abruptly canceled for the second time in 8 days. The reason given by Adobe was "Fraudulent activity detected on your Adobe Account," despite the fact that we purchased this legally using our official company email and a legitimate corporate card.

The last cancellation happened just a few hours ago (Order Number: AE05600400025CAE). When I reached out to Adobe Customer Care to resolve what is clearly a false positive in their automated detection system, the response was incredibly disappointing:

• No temporary access: They refused to grant temporary or provisional access for even 2 days so we could finish our current client work, despite us offering to provide any verification data needed.
• No immediate answers: The agent informed us that the account is under investigation, and we will have to wait 3 to 4 business days for an email update.
• The "solution": The only workaround offered by support was to create an entirely new email address and purchase a brand-new subscription. For a business, constantly migrating accounts and risking the same card triggering another automatic ban isn't a viable solution.

This unexpected downtime is pushing back our entire business campaign schedule and costing us money.

If your business relies heavily on a single ecosystem, please let this be a reminder to have a backup plan. We are currently looking into migrating our workflows over to DaVinci Resolve and other alternatives, as we simply cannot afford to have our tools locked behind an automated system with a multi-day resolution turnaround.

Has anyone else encountered this specific "fraudulent activity" error on a legitimate business account? If so, were you able to get it resolved sooner?

Hi everyone,

I wanted to share a recent experience our team had with Adobe as a cautionary for any businesses or freelancers whose livelihoods depend on uninterrupted access to Creative Cloud.

Today, our company's Creative Cloud Pro subscription was abruptly canceled for the second time in 8 days. The reason given by Adobe was "Fraudulent activity detected on your Adobe Account," despite the fact that we purchased this legally using our official company email and a legitimate corporate card.

The last cancellation happened just a few hours ago (Order Number: AE05600400025CAE). When I reached out to Adobe Customer Care to resolve what is clearly a false positive in their automated detection system, the response was incredibly disappointing:

• No temporary access: They refused to grant temporary or provisional access for even 2 days so we could finish our current client work, despite us offering to provide any verification data needed.
• No immediate answers: The agent informed us that the account is under investigation, and we will have to wait 3 to 4 business days for an email update.
• The "solution": The only workaround offered by support was to create an entirely new email address and purchase a brand-new subscription. For a business, constantly migrating accounts and risking the same card triggering another automatic ban isn't a viable solution.

This unexpected downtime is pushing back our entire business campaign schedule and costing us money.

If your business relies heavily on a single ecosystem, please let this be a reminder to have a backup plan. We are currently looking into migrating our workflows over to DaVinci Resolve and other alternatives, as we simply cannot afford to have our tools locked behind an automated system with a multi-day resolution turnaround.

Has anyone else encountered this specific "fraudulent activity" error on a legitimate business account? If so, were you able to get it resolved sooner?