r/FuckAdobe

I signed into the 7-day trial, not the yearly one, I think 4 or 5 months ago, with my virtual card which deleted itself after the purchase, and I cancelled the subscription on the 6th day or so, before the free trial ended, and they have been bugging me ever since, I don't know if my subscription is still active as I never used it after the trial, last month I had enough of their mails and tried to completely delete my account, bu turns out I can't before I pay, for a subscription I cancelled.

What should I do? Have any of you had similar problems?

So I had purchased adobe subscription last year on August 15th. It was under education pricing and was billed annually upfront. This year they have raised the price to INR 18.6K, which is a lot for a student. I was hoping that I could cancel the subscription and not renew it. Is there a time frame within which I've to cancel otherwise they won't "accept" the cancellation and charge me for another year. The thing is I've to keep using Adobe this month for my portfolio (I'm a graphic design student).

El día de hoy he decidido anular mi plan de Adobe Creative Cloud "Versíon para estudiantes" (realmente bajaba el precio), he seguido los pasos que requerían, me llegó un correo que mi suscripción fue cancelada, sus servicios acabarán el día de mañana y debo pagar un *X* monto por cargo de cancelación.

A la fecha de hoy día, soy un estudiante q decidió pagar un plan de 1 año de Adobe Creative Cloud "Versíon para estudiantes", esto inicio el 6 de Marzo, sin embargó he visto otras opciones las cuáles abren un camino más cómodo para el servicio que requiero en el ámbito de mi carrera.

Además, que recién me he dado cuento la dura realidad de que Adobe es una empresa con un grado de aceptación en la actualidad muy bajo.

Las dudas que me generan son muchas, algunas de ellas son las siguientes:

- ¿Cuántos cargos existen realmente en el proceso de cancelación de un plan de creative cloude?

- Hasta este momento, ¿Cómo puedo hacer que no me cobren más cargos?

- ¿Cómo puedo quitar mi tarjeta u métodos de pago en Adobe?

- ¿A quién debo contactarme para darle de baja a la información de mi tarjeta, la desinstalación de todas las apps que tengo,?, y ¿Cómo lo hago?

- Y todo lo relacionado sobre los pasos del proceso de cancelación

Requiero de su ayuda si fueran tan amables. Realmente soy un novato total. Y respeto y acepto toda solidaridad representada en mensajes dentro de este portal.

Muchas Gracias

I have worked with and managed creative teams for nearly 25 years. During that time, I have used—and managed teams that use—multiple Adobe products every single day.

Adobe has long been considered the gold standard for creative professionals. We work with 42 factories around the world, exchanging artwork, packaging files, technical drawings, and creative assets. Every one of them uses Adobe products because Adobe is the industry standard.

That is precisely why the current state of your products and customer support is so frustrating.

Years ago, software was purchased, installed on the local hard drive , and it simply worked. Today, after the move to cloud-based subscriptions and the rapid rollout of AI features, Adobe products seem to contain more bugs, glitches, and account issues than ever before. That's disappointing. What's unacceptable is that your customer support organization appears incapable of resolving even basic account problems when they arise.

Our latest experience is a perfect example.

One of our team members suddenly lost access to Illustrator. No warning. No explanation. After troubleshooting internally, we contacted Adobe Support.

The response?

"Our records show your account is past due."

That would have been a reasonable explanation if it were true.

The reality is Adobe has our credit card, charges us approximately $2,200 per month, and had successfully processed a payment the very same morning. I had the receipt in front of me while speaking with your support team.

Your representatives could see the payment.

They acknowledged the payment.

Yet somehow they could not fix the problem.

The issue was escalated to a team leader who was professional, polite, and genuinely seemed interested in helping. Unfortunately, he was trapped behind systems, policies, and tools that appear completely broken.

The solution we were ultimately given was astonishing:

• Create an entirely new Adobe account

• Mirror all existing licenses

• Migrate users manually

• Cancel the old account later

• Wait up to 48 hours for resolution

That was the best solution Adobe could provide to a long-time customer spending thousands of dollars per month.

It gets worse.

The new account was created incorrectly...by them.

Additional licenses were added that were never requested, adding hundreds of dollars per month.

The promised follow-up call 48 hours later never happened.

Because I owned the original account, the new account could not be created under my email address, so it was assigned to one of our designers instead. Now she is left trying to untangle a licensing, ownership, and administration nightmare that Adobe itself created.

What's most remarkable is that this exact situation has happened before.

In 2024, we experienced essentially the same account and licensing disaster.

At some point, recurring failures stop being isolated incidents and become evidence of a systemic problem.

After nearly 60 years in business and life, I've had my share of bad customer experiences. I am generally patient and forgiving because I understand that most companies are trying to do their best in an increasingly complicated world.

But Adobe is becoming the exception.

What concerns me most is that every interaction feels exactly the same:

• Broken systems

• Poor communication

• Endless transfers

• No ownership

• No accountability

• No resolution

I want to be clear: I do not blame the front-line support representatives. The individuals I speak with are generally courteous and genuinely trying to help.

This is not a customer service employee problem.

This is a leadership problem.

Your teams are being asked to support enterprise customers using inadequate systems, weak processes, and technology that feels decades behind modern standards. Even your phone system sounds outdated and unreliable. Their phone calls literally sound worse than Neil Armstrong call Houston from the moon in 1969. Quite honestly, a Zoom meeting would be a dramatic improvement over the current customer experience. Maybe look into a Zoom license.

Today we find ourselves exactly where we should never be:

• Duplicate accounts

• Duplicate licenses

• Active billing

• No meaningful support

• No clear path to resolution

• No single point of accountability

If Adobe were not the industry standard, we would replace your products tomorrow.

The only thing protecting Adobe from the consequences of experiences like this is the fact that you remain deeply embedded in professional creative workflows.

That may have been enough in the past.

It should not be enough for the future.

Someone within Adobe leadership needs to take ownership of these recurring failures and fix the underlying systems that continue to create them. Our company is not looking for apologies. We are looking for competence, accountability, and a permanent resolution.

At this point, that should not be too much to ask.

Sincerely,

Used after effects for some time now, other than that and Lightroom I use alternatives like da Vinci resolve for other stuff but am not able to find a good alternative for after effects if you guys have any good ones please share!

Thank you for your time and support<3

6 months free of adobe cc, had to install for a freelance job (account provided by the company). The thing crashes during installation. And they charge what they charge, how they charge. Baffling, really...

I know this question was probably asked thousands of times but does somebody have a guide i can follow to pirate Adobe?

Send me a dm on reddit for the google drive link

Before anyone asks, I needed to install it, as well as several apps for school purposes.

It refuses to uninstall because I "have apps that rely on it 🥺" (I do not. At least I TRIED uninstalling LITERALLY EVERYTHING relating to it.) So I am tired of dealing with this piece of shit company's greed, and it TANKING my laptop's performance, and running 90 different background processes that KEEP REOPENING for NO REASON. I NEVER EVEN OPENED THE APP TO PROMPT THIS. How. Please. How the fuck do I uninstall this overpriced piece of malware, it is pissing me off SO bad.

edit less than half an hour later: Someone made a post 7 hours before me with this same issue and someone else posted a solution in the comments, here's that, please give our savior the love they deserve https://www.reddit.com/r/FuckAdobe/comments/1uklg8k/creative_cloud_refuses_to_uninstalled/

Adobe had the gall to email me and to say they were essentially doubling my subs costs, with no recourse to doubling the tools available to me, doubling my cloud storage, no doubling of anything. So, I doubled down on my thoughts of cancelling my sub once and for all. I am done with paying month in month out to access my archive on two NAS drives!

So, three weeks ago I started 'vibe' coding my own in-house replacement for LR Classic specifically to deal with tens of thousands of images stuck on my NAS drives with no real way of managing them in the post-Adobe era. Had a look around for catalogue management and found practically no one has picked up that gauntlet :/

Still early-doors but I started off examining the lrcat DB schema and can now bring an entire lrcat file into my app's own DB (same sqlite format) so none of my existing Adobe files are meddled with in any way shape or form (just in case I take a knock to the head and go back!).

Started off light, working on test catalogues local to my Mac SSD to get the lrcat importer sorted, then attacked my actual production lrcat file which brought over 88000\* images from the NAS drives I have. To speed up previews they are built on import and/or in the background, using differing resolutions depending on what view is in operation at the time.

Grid view is lighting fast, going into Loupe equally fast. Has all the usual means of tagging images such as 1-5 stars, 6-0 colour tags, B for 'bookmarking', P/X/U for Flag-Pick/Reject/Unselect etc... Rather than have an annoying means of getting into the filtering, I have a live filter bar that allows instant selection of appropriately tagged images. Keywords are managed, as are collections.

Hit D and you're in Develop mode doing all the essential edits you expect to see (though I haven't entertained the idea of AI spot healing just yet!)

Exporting has all the same features you expect to see with a decent watermarking feature which also allows you to tile overlays across an image (handy if you're hell-bent on 'protecting'' images published online. The Print module allows contact sheets/single image, picture packs, watermarking uses the same engine as image export with watermark (why reinvent the wheel?)

Regarding modules, Web/Book/Slideshow, in all the years I've been using LRC I've \*never\* used them. Ever. No plans to add these at all.

My current work is focussed on tethered shooting....In such little time I'm amazed at the level of functionality so far, certainly useable beyond my subs dying forever on the 17th July :)

All I need is a name for it...

\*I had a massive massive cull a few weeks ago deleting images from my archive then of circa 140,000 images. I do wonder at times why we hang onto 'junk' 😵‍💫

I was really trying to crack/patch up my Adobe Photoshop for a few days now. Previously it was really easy copying some files etc some time back but now every single download file would be having some kind of virus in it.

Just wanted to give an update that I found out about GenP (https://github\[.\]com/TheMythologist/GenP is its official GitHub repository). Other sources for GenP might have tempered binaries so don’t go for them.

Just go to their latest release and download the latest version .exe file. Install the photoshop or any other Adobe CC Tool you want to patch and simply run the downloaded .exe file. It will automatically detect the unpatched files and then just click PATCH and voila all done. No more Purchase Licence Popups.

I use adobe acrobat to open pdf files for work. Yesterday i got a file and my boss asked me to highlight certain parts of it. The file was unfortunately a scan of a paper copy so it was basically an image in pdf format so when i tried to apply a highlight it wasn't a uniform line. Alright i said, i'm just gonna get a free trial for adobe pro and use the OCR to turn it into text and then properly highlight it. So far so good, i cancelled the trial shortly after and uninstalled acrobat reader pro and redownloaded the offical free version online. Except when i open a document it still asks me to sign in.

How do i go back to the free version. I tried the Adobe CC cleaner thing, deleted ID data, reinstalled free version, restarted PC. Im genuinely going crazy, i consider myself atleast decent when it comes to computers