Mixed quality of BA Agents
A tale as old as time here.
My partner had a ticket from LUX to LHR last night then LHR to SFO this morning and she was due to meet a friend in LHR to travel on with.
As we went to leave to go to the airport I spotted her flight was cancelled on Flight Radar and we called BA for support. I got through first and the agent refused to route us with other airlines (the usual) stating there was no availability. I said to her that I bet I call back, get someone else and they fix it and she said “impossible.”
Partner called back and got someone else, he was flexible. Offered her some great options with KLM etc but she took the morning flight to LCY and then sprinted across town to LHR to meet her friend and catch the flight which she did.
It infuriates me how it requires you to dance around calling and calling back until you find one of the call centre with some compassion and agency to fix the problem. I suppose alls well that ends well and kudos to the second agent for being brilliant.