r/BritishAirways

So back in 2024 I flew on BA0705 VIE-LHR, on 16 October 2024.

The flight into VIE was delayed and thus the return to London was too. Approaching Heathrow we diverted to Gatwick and BA outright refused to let anyone disembark in order to make a train back to central London or outskirts at a reasonable time.

Eventually doors opened at Heathrow exactly 3 hours late nearly 2330, just about made the last HEX to Paddington and grabbed an uber back to deepest darkest zone 4.

BA approved my claim for the uber, but not UK261. They've hidden behind the idea it was air traffic restrictions and excessive holding as a result of thunder which led to our diversion... But what evidence I could find from that evening there wasn't any other diversions and no other flight significantly impacted. It seems like poor crew preparation, and even more insulting that late on a Sunday evening keeping us to fly a short hop over to Heathrow instead of being able to have dinner and get home from Gatwick.

I had let it lie and recently reopened the case with a view to take it to CEDR, I'm hoping someone out there knows something, whether it's futile or not to escalate it - as far as I'm concerned thunderstorms is a lie.

I’m flying to Georgia, Tblisi for work and the flight is at the same time as the next England game! Do you think if I pay the high price there is a world streaming in the sky would work? Thank you!

Hello. I'm flying with British Airways in September from London to Tokyo. My booking includes my middle name but my middle name isn't on my passport. It was a dumb mistake to include it. My first name, surname, passport number and all other details match. Would this be an issue when boarding?

Manchester Airport, 200 people , two of the slowest counter staff serving both classes. The most frustrating thing was the total lack of urgency. I arrived with 12 people in front of me and it took 40minutes.

Hi, travelling back from Tokyo to LHR on BA6 on Saturday and was wondering how busy the passport control and baggage claim is at T5 around that time. Can’t find anything about it anywhere and need to let people know what time to collect me.

When is the sweet spot for buying RT Tickets to Naples? Trip is next June, so VERY expensive right now--but hoping they go down near to what we paid for this years trip.

Hi, I recently flew business class between LHR and VIE.

I was surprised to find out what a business class club europe seat actually is.

Yes you can go and read about club europe and find out that its the same as a regular seat but most people search flights by prices and assume business means business.

Is this misleading marketing based on what i was shown below? I'm wondering whether i should submit a case to any authority. In fact, there really isn't any reference to club europe throughout the booking, I just see "business". I really didn't know what i paid for throughout the booking process. Here are some screenshots of the process. Yes it shows a blocked middle seat but how would i know what my physical seat would be like (very ordinary) before paying? If you agree with this which regulator would accept this complaint? Thank you.

https://preview.redd.it/5oscseymfibh1.png?width=973&format=png&auto=webp&s=ee4e328f55325ecabeed8fb1ffa1a53be01ea686

https://preview.redd.it/sasx3nuofibh1.png?width=1323&format=png&auto=webp&s=95c6ece9984434883bf1f046ed8ce43115d268ca

https://preview.redd.it/gw485jftfibh1.png?width=781&format=png&auto=webp&s=64404f83257c582a7f741cd3bf551f53fc660e44

https://preview.redd.it/ex5mub40gibh1.png?width=1021&format=png&auto=webp&s=c4930db4cf905473a19c40fe93ace3918dfc6442

https://preview.redd.it/tbwyyv89gibh1.png?width=342&format=png&auto=webp&s=8d61ab973fc2af118cc448d92523261c5c94dcd4

https://preview.redd.it/w827ryv4gibh1.png?width=337&format=png&auto=webp&s=cdceafa5b49ad72379e2661b0800b59318f17485

https://preview.redd.it/6297x5mcgibh1.png?width=883&format=png&auto=webp&s=6ef07042e3a6cbd42bbba6a4858ecd9f49cf3038

https://preview.redd.it/zke41wehgibh1.png?width=1032&format=png&auto=webp&s=b2f13366f6b9e392066d742fbeb9b880e2983728

Used the same passport multiple times before for flying with BA . Never uploaded photo before, just API. Today when doing check in only my passport from the family group got online request to upload it . Need to notice that I’m UK citizen flying to UK. Is that normal ?

I uploaded photo and got my boarding pass . But still feel worried .

Hi everyone,

I'm looking for some advice on a dispute with British Airways over a missing checked bag.

A family member (a senior citizen) travelled on an international BA flight into Heathrow. One checked suitcase never arrived at baggage reclaim. We reported it immediately at the baggage services desk before leaving the airport and were issued with a Property Irregularity Report (PIR).

Over the following weeks, BA repeatedly advised us to retain receipts for essential purchases and informed us that we could submit a reimbursement claim if the baggage remained missing after 28 days.

After several weeks of waiting and repeated follow-ups, BA changed its position. They now say the bag was delivered to the baggage carousel at Heathrow and therefore their responsibility ended at that point. On that basis, they have refused to reimburse any of the essential expenses we incurred.

I challenged this and asked for documentary evidence. BA has since stated that the bag was delivered to the carousel at a specific time and has provided the baggage container reference, but they have not shared the actual baggage scan history or handling records I requested.

At this point, BA says the matter is closed and they will not reimburse our expenses.

I'm now considering escalating the matter to CEDR before pursuing a claim through our travel insurance.

My questions are:

1. Can BA simply refuse reimbursement because they say the bag reached the carousel?

2. Has anyone successfully challenged a similar decision through CEDR?

I'd really appreciate any advice or experiences from people who have been through something similar.

Thank you.

Hi all,

My niece is flying from LHR to Ho Chi Minh today via Doha. The flight was booked on cheapoair.com with British airways, the carrier is Qatar. Yesterday she went to check in - all flights were showing but she couldn’t actually check in. She checked a couple of hours later and the LHR to Doha leg had disappeared. Rest of flights were visible. No comms from BA. BA wouldn’t give us any information because we couldn’t pass their security questions (no idea why - they couldn’t tell us either). Cheapoair were able to speak with them - were informed the flight was cancelled and they would rebook her for tomorrow (6th). We refused as there were seats in economy visible and bookable on both the same flight and several other flights today. They eventually (at my insistence and after citing UK law) booked her onto a Turkish airways flights leaving today.

I have two questions:

1. Is she stile entitled to cancellation compensation even though she has been rebooked ? It looks on the gov.uk website that she might be?
2. BA have not communicated the cancelled flight to her, or to cheapoair. It was pure chance she went back to look and discovered this had happened Aside from just complaining - is there anything we should push for as compensation?

Thanks

I’m having a few issues getting reward fights booked.

Issue 1 - Booking that originates in a regional airport (GLA). I can never get this to work any time I have booked reward flights - does anyone else struggle with this? Means I need to do this on the phone.

Leads me on to Issue 2

I am trying to book to fly to Vancouver 355 days out but according to flight time radar and the BA site there have been zero club world seats. I’ve been looking every day, is it really the case that people are somehow calling somewhere every night at midnight to book these?

Flying one way LHR - BOM in 3 days
Booked in basic economy

Offered upgrade to Biz suite at £1400 which seemed decent. Was about to book and checked seat map and the plane seems to be 10% full

Seems likely based on Seat map that I’d have 3 seats all to myself.

I don’t fly BA much ( am US based ) so is the seat map likely completely wrong or slightly wrong?

Any way to see load factor for free ?

What are the chances an upgrade would be much less at the airport ? I’ll have flown 3 x 9 hour flights in the 5 days before so could do with a nice seat

Flying from Prague to JFK on a 6:50a flight with a connection in LHR to arrive at 1p. At 6:40 I receive an email from BA saying the flight from LHR to JFK was cancelled and rerouted me on an another connection through Amsterdam.

Since I had no way to review options I was stuck with what LHR and AMS had. If I knew earlier I would’ve cancelled altogether and rebooked something else.

What kind of compensation am I entitled from this? There were a million other flights and they gave me one that gets in 7 hours later. After being up from 3a czech

We only had 1 cabin crew serving our aisle on a 10+ hour flight. Food took about 2 hours to arrive, and they didn’t have multiple meal options. Welcome drink also took a good 20+ minutes after we boarded.

I raised a complaint expecting some avios comp for the poor service but they’ve just fobbed me off and closed my case straight away.

BA really is going downhill, and they don’t even seem to care anymore!

Flew from California to Copenhagen and return in Club. They lost our bags on the way to Copenhagen - over 40 bags were left at LHR for our flight. BA doesn’t have any actual BA employees at CPH baggage claim, so you’re stuck with a third-party company that handles bags for a dozen airlines who could care less about providing any actual information, much less any level of basic service.

On the return, club baggage check-in was a total disaster, took 20+ minutes with, again, no BA employees present. It was a crowded mess with clueless third-party agents.

The A319 from CPH to LHR doesn’t have any power in the uncomfortable “club euro” seats, and there’s no WiFi on this plane today.

Overall, the experience is on par with Ryanair and Easy Jet.

“I have some bad news for you and for us. We have changed our catering supplier. Today is the first day. It has not gone well.”