r/BritishAirways

Hello!

So I've been saving up my avios and was thinking of using them towards a flight from Madrid to Lima.

I was put off as I saw someone say booking on the avios site is poor value and it's better to book on the BA rewards site.

However this route isn't available on the BA rewards site. So I was considering just leaving it and saving more points for the future.

But saw today that rewards flights are changing and now I'm wondering if I just go for it?

Sorry if this is a silly question, I find it slightly confusing how to best use the points!

First time flying. Was adding passport info on the app and realized I didn’t include my middle name or my passengers middle name and suffix, both of which are on our passports. Called BA to get it changed, and was informed the tax difference was $520???? Can anyone tell me if this is normal? I’m assuming the taxes and surcharges and whatnot are high because flights are more expensive with what’s going on in the Middle East, but I genuinely was not expecting to pay $520 for just adding middle names and a suffix.

I’m flying overnight to LHR T5 arriving tomorrow. I am still on the fence about taking a checked bag. I have condensed down to one carryon but I would have no room for even a piece of paper as a souvenir.

Please and thank you.

The last leg of my returning flight was cancelled and then rebooked onto an earlier flight (9:30) that leaves before I even arrive at the airport (13:30).

I messaged the live chat and they told me there is no way to make the whole trip possible on the same day and they would have to shift me to the next day. But this would require an overnight stay and changing other flights/travel itinerary. I asked them to cancel just the last leg of the trip (I can easily get home another way) but they said they cannot refund the last leg of the trip since there are other flights I want to make. They recommended I ask for a refund after missing the flight.

Is this the right method? I wouldn't want to be trying to file for a refund and being told that it's not possible. Or would it just be better to stay the extra night and book hotel rooms, rebook flights and ask for a refund?

Anyone know the reason for the 6 hour delay to the BA2203 LGW-CUN on 21st May 2026 please?

Hi! Family of 4 flying from LAX to Split, Croatia. I just went to assign our seats and it's going to cost another $1,100!!!! That is insanity!!!! Is this really what it costs these days just to have the seat assignment in advance? We have to younger kids so of course want to sit together but I was not planning on that costing another $1,100 after already spending $6K on the tickets.

My family of three is flying from San Francisco to London in about 2 months . We paid for deluxe economy I believe it is and we want to upgrade business class if possible. Would we be able to use Avios points to do this? We have a ton of points through Chase and American Express that I believe are transferable.

I have been told at every turn that there is no further action I can take so all I can do right now is scream into the void I guess.

I had a flight booked with British Airways yesterday at 5:30pm. A lovely occasion—a wedding! Only not so lovely as the flight kept being delayed. Later…and later…and later. Until the gate showed “9:00pm”. Except the gate lied. It wasn’t a 9:00pm departure. In fact, passengers all got an email stating “overnight delay”. No information on time or rebooking. “Oh, then ask the gate agent!” I hear you say. But alas, dear reader, my response to you would be “what gate agent?” Said source of information was conveniently missing from the gate. So 8:30pm, a crowd of passengers crowded around an empty gate desk. What to do but call Customer Service? As it turns out, dear reader, Customer Service did not see any delay on their end. In fact, their internal system still marked the flight as “confirmed” and leaving at 9:00pm. And because of that, the kind, sweet Customer Service representative informed me that she could not rebook or reroute my flight, despite the airline’s obligation to do so under UK216.

Defeated, the herd shuffled to the ticketing counter, presumably to try and rebook with someone live. One hour of waiting later, we are informed that they will only help with hotel booking, and will not entertain any rebooking ideas until the internal system reads “cancelled”. What is a girl to do but return home with her tail between her legs and hope for the best.

The best, as it turns out, is a flight reschedule. At 9:00pm. Departing from an airport over 200 miles away from the original departure airport. But they were oh so gracious to arrange a bus to shuttle their defeated herd of passengers across state lines. Upon calling Customer Service, I was informed that all the flights for BA and any related carriers were fully booked and I should have rebooked earlier. Silly me, of course.

So now I am out a hotel, facing a 12 hour travel day, and at the mercy of British Airways to properly compensate me for this delay and my reasonable expenses. Honestly, and disrespectfully, British Airways (derogatory) needs to get its shit in order. The lack of communication to customers, the less than ideal rerouting, and frankly the rudeness of customer service is no way to run a business.

Thank you, void, for hearing me scream.

Very nervous with the recent posts about downgrades that this might happen to me. I fly club due to my health issues and would very much struggle in WTP/WT.

I know with a disability you can choose seats beforehand at no cost but didn’t seem worth it as flight has club suites (so all excellent) but thinking it may be worth trying ?

Want to avoid paying nearly £300 for seat assignment.

Bronze so can choose 7 days beforehand which could be a good compromise.

If I have a seat assigned either now or 7 days beforehand what are my chances of being downgraded ?

Thanks so much in advance. Been replying to questions in here for months but this is my first post.

Cheers and happy flying

I am having a recurring issue in which the login process for my BA account (Web browser and app) require 2FA via a text message to a number I haven't used in years. I've had this issue fixed twice, most recently over the phone a couple of weeks ago, where the staff member on the other end was super helpful and I was able to get 2FA texts to the correct number.

I noticed yesterday when trying to log in that the issue has come back. I tried phoning customer service but the automated system insisted I contact the Avios account on WhatsApp. The person I was connected to insisted I send pictures of my passport/driving license before they would help. They offered to connect me with someone over email instead but weren't able to suggest an alternative method to authenticate my identity for support.

Does this seem legit? I don't think I should be that comfortable sending sensitive documents like this over WhatsApp.

Recently I was booked on the night flight from RTM-LCY. A driver drove into the wing and aircraft was down for the night. I had to get back to London first thing in the morning. I managed to get re-booked onto a flight from AMS. I got my compensation for UK261 + food and hotel. I had to take an Uber from RTM-AMS. I sent that to BA, they said that since the name on my Uber account doesn't reflect that which is shown on my BA account they can't reimburse me. I sent them proof that that account is linked with my email - they still refuse to pay back the €150 Uber ride. Wondering if there's anything I could do about this or if it's just lost?

As subject. This seems bonkers. I noticed the flight was cancelled and had to call to confirm the day before my flight. It wasn't even showing as cancelled on BA website, only on Heathrow website. I've written an email saying, actually, no, and sending call logs (of when I called to ask if it was cancelled) and dated screenshots, but I was wondering if there's anything more I should know. Never claimed compensation before.

Hello I am looking for advice on how to proceed with a downgrade compensation claim.

I held a business class ticket for a flight with Virgin from Bangalore to London in May. The flight was cancelled and I was auto booked on to a business class flight the next day with BA.
I checked in and received a boarding pass. Upon arriving at the airport I was informed by BA that I had been downgraded to premium economy and given a new boarding pass. I was also given a piece of paper saying I could claim compensation online for the downgrade through BA website.

I made two claims upon arriving back in the UK:

1. Against virgin for flight cancellation
2. Against BA for downgrade

I received compensation for 1. From virgin within weeks.
Yesterday, 6 weeks after making the claim, I received an update from BA saying they are not responsible for the downgrade compensation as the ticket was booked by Virgin.
This makes no sense to me as BA operated the flight and I had a valid BA business class ticket, virgin had nothing to do with that flight or the reason I was downgraded. I’ve also spoken to Virgin who of course also claim it’s BA’s responsibility for the downgrade compensation.
So now I’m wondering how I can proceed to receive the downgrade compensation claim?

I flew from Barcelona to Edinburgh last Friday after a long conference and meetings. After receiving an ominous text from BA (my first said that bad weather was on the way - lovely day on arrival!), I noted that no bags came off the plane in London!

On boarding the next plane, we were told that there were bags from Milan still on board (they stayed on!). On arrival, the baggage support crew were clear - there was no way I'd get my suitcase (conference clothes, presents and casual gear etc..) before I headed-home to Australia.

As advised by my knowledgeable man at Edinburgh airport, early Sunday (no sign of bag) I attempted to change the delivery of my 'delayed baggage' to my home address. Of course, the BA system refused to update this and my suitcase (according to the delivery company) is still sitting in a warehouse in Edinburgh (a world away).

I wonder how many other people have bags being 'delivered' to somewhere they are now not? Hilarious if BA think that 100% of people are travelling home and/or will still be at a place a week after their bags disappear. I'm certainly going to charge BA for sending my suitcase back to me if and when it ever turns up - certainly not via their network!

I've travelled the world for 30 years or more and had more than a few travel disasters. Congratulations BA you've made my top 3 (only missing being on one of the 9-11 planes by chance and then struggling to get home thereafter occupying numbers 1 and 2!).

Given the lack of consideration, communication and general lack of care for their customers, I do think a class action/or something similar, for all the inconvenience and expense suffered by presumably thousands of people worldwide, is worth considering. Of course, BA will simply say - not our fault and look at the conditions of carriage.

My final thought is this - if I were an airline with many years of flying and experiencing disruptions, is it even possible I might have suffered a similar event previously, learned from my mistakes, developed an operational plan and then communicated that plan to my customers? Might I ensure phones and messages were answered, my plane crews given up-to-date information to pass on to passengers and my systems strengthened to cope with increased accordingly? Of course not, the tried and true BA (bugger all) care-factor plan and response has been applied - hence the horror stories now haunting this page.

Just completed this trip. We upgraded to Business about a week before departure after booking PE many months ago. Payed approximately $1950 dollars to upgrade 2 seats.

- Was the A350 with Club World. Business is so great for the outbound. Neither wife or I sleep well on flight, but so much more comfortable to be lying down flat. We both felt the space was adequate. The space itself - ie, the small storage cabinets and the space on floor - are a bit wonky, but we had plenty room, plenty overhead room. Service was better, food was better. We received great value and would def do it again for that price.

- Return in PE, seats 23 A and B. Room enough considering neither of us planned to have a real sleep. Service was definitely less in PE, the attendants were simply more stretched. Food was good if not great. Snack at end of flight was, IMO, terrible, as it has always been. Wish they'd ditch those fried pies.

All in all good value, flights on time.

One other note - on our return I noticed that in Coach there were many empty seats, indeed many empty rows on our Wed return LHR--> Austin flight.

Austin International Luggage system is not good. Austin, you can and should do better if hope to become an international gateway.

I’m trying to add a person to my household account, and the link that’s sent to the recipient (click.crm.ba.com/) won’t load on any browser on any device?

Does someone know a way round it?

Thanks

Would it be because of headwinds or that sorta stuff? Always wondered this