u/Own_Reply_7198

Flew from California to Copenhagen and return in Club. They lost our bags on the way to Copenhagen - over 40 bags were left at LHR for our flight. BA doesn’t have any actual BA employees at CPH baggage claim, so you’re stuck with a third-party company that handles bags for a dozen airlines who could care less about providing any actual information, much less any level of basic service.

On the return, club baggage check-in was a total disaster, took 20+ minutes with, again, no BA employees present. It was a crowded mess with clueless third-party agents.

The A319 from CPH to LHR doesn’t have any power in the uncomfortable “club euro” seats, and there’s no WiFi on this plane today.

Overall, the experience is on par with Ryanair and Easy Jet.

Need to rant and unleash some steam. Just arrived in Copenhagen with our small kids, after 15 hours of travel from California with transit at LHR, in club. The flights were uneventful and fine, with pretty great service. Upon arrival at CPH, we and many other passengers discovered our bags were not there. There is no BA representative at CPH baggage claim, but after 45 min one of the passengers discovered that Menzes Aviation at the far other end of the terminal handles BA baggage issues. We went over there where a very chipper person had a 3-page print out of every person from that flight who’s bags were missing - over 40 bags had been left at LHR, and from what we could tell from other passengers, most of which had Priority tags on them. He located our name and says “perfect!” I reminded him there’s nothing perfect about a family with small kids losing their bags. There is no sense of service to help in situations like this - Menzes simply shows you a QR code and makes you file the report yourself on the Menzes website. Later this evening I pulled up the lost bag portal on the BA website and it only showed 2 of our bags as reported missing, despite having filed a report for all 3, with no option to add another. I then spent over an hour trying to reach BA, via X and phone, to no avail, with chatbots unable to address the situation through any option. After finally getting the call center chatbot to transfer me to a real person, the woman basically yelled at me that all 3 bags are visible on her end and then yelled at me to stop yelling at her when I most definitely wasn’t yelling. I’m in shock that BA thinks this level of service is acceptable, especially for paid business travel. I would expect this from Ryanair, but not a so-called full service airline like BA.