I sent my Lenovo Yoga Slim 7i to repair the charging port on the 8th of April. I did this through Harvey Norman which is the store I bought the laptop from. After waiting for nearly 20 days I decided to check the lenovo website to see what was going on. I was met with this. The repair has been cancelled for seemingly no reason
I contacted an agent who works for Lenovo and they told me to contact the retailer. I went into Harvey Norman and asked them what was going on. I was met with confusion. I was told I would get a call back from them in an hour or two. I didn't receive a call.
The next day I contacted Lenovo support again. This time they told me that the serial number that Harvey Norman sent them didn't match the serial number of my device. I went back to Harvey Norman the same day and they told me that the serial number did match the device as I have previously sent this laptop in for repair twice already. (The first time the laptop worked fine for a month or two, the second time Lenovo didn't even fix the issue instead they replaced the CPU and RAM).
I'm a college student stuck without a laptop for over 20 days now. Zero communication from both Lenovo and Harvey Norman. I was told that Harvey Norman were trying to get in contact with Lenovo via email and they weren't responding. No repair has been done on my laptop. Lenovo are telling me that the retailer has my laptop (which is a complete lie btw) and the retailer is telling me that they have no idea what's going on. I'm at a loss for words. Someone is lying here, because I'm being told two completely different stories.