r/Lenovo

Tl;dr lenovo denied my DOA claim despite acknowledging a hardware defect then botched the repair job.

Hi everyone,

I’m posting this to see if anyone has dealt with something similar with Lenovo / Premium Care / authorized service providers.

I bought a Lenovo Yoga Pro 9i a few months ago and Within the first 14 days, I noticed a fan issue: whenever the fans started spinning, there was a short but clear screeching / grinding noise.

Because the issue appeared immediately after purchase, I requested DOA handling. The laptop was sent to Lenovo’s local authorized service provider in Israel, CPM. They claimed the laptop was working normally and refused to approve DOA. I asked to speak with the person who tested it so I could understand how the fan noise was checked, but they refused. When I got the laptop back, the same fan noise continued, so I refused to confirm that the issue was resolved.

Around three months later, they contacted me again and asked if the problem was solved. I said no, because the fan noise was still there. They asked me to send another video of the same symptom. After I sent it, they suddenly decided to send an on-site technician to replace the fan.

This is where I have a big problem, if the fan really needed replacement, then my original DOA complaint was valid. But they told me DOA was no longer possible because three months had passed, even though I reported the exact same issue during the DOA window and never accepted the case as resolved.

The actual repair also concerned me. The technician opened the laptop, replaced the fan, but did not clean the old thermal material residue from cpu/gpu and refused to clean the thermal putty on other components, even after I told him that leaving residue could affect heatsink contact. He dismissed my concerns and said that if I had a problem with what I was seeing, I should talk to Lenovo.

He then used GD900-1 thermal paste on the CPU/GPU. I later checked Lenovo’s Hardware Maintenance Manual for this exact model, and it appears Lenovo specifies PTM7958 for the CPU/GPU areas and HGF-350 / XPG0001-type thermal gel for other thermal-interface areas. I cannot find any Lenovo source saying GD900-1 is approved for CPU/GPU use on this model and spoke with the local Lenovo support about this, they told me the thermal paste they used is approved and they said it’s written in the website and then they sent me a chatgpt comparison between the thermal paste that they used and the thermal putty XPG0001 for some reason, and refused to send me any proof that the material that they used is actually approved for my model by lenovo.

Afterwards, I saw high temperature spikes and thermal throttling in HWiNFO. I showed Lenovo evidence, but Lenovo Israel/CPM still insists the service was done according to their guidelines. When I ask for a Lenovo document proving GD900-1 is approved for CPU/GPU use on this exact model, I only get vague answers from the costumer support and they still refuse to send any proof or documents that the service job and the materials that were used according to Lenovo’s guidelines.

Now Lenovo support is dodging my concerns and telling me that the service job was done properly and the laptop works normally despite me disputing both these claims.

Should i sue Lenovo at this point? I’ve already sent a complaint to the consumer protection and fair trade authority in my country but to my knowledge the outcome won’t necessarily force Lenovo to comply.

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My LOQ 15ARP9 would freeze whenever it was left idle or put to sleep. I reported it to Lenovo, and they tried every software fix they could think of, then unnecessarily replaced the motherboard twice. The issue still wasn't fixed, and during one of the repairs the technician physically damaged my laptop.

After a month of constant calls, emails, and follow-ups, Lenovo finally assigned a senior engineer. He identified the real cause, and two days later Lenovo released a BIOS update that fixed the sleep issue on July 2—proving it was never a hardware problem.

Today, my laptop has suddenly gone completely dead.

I've wasted countless hours chasing support, suffered damage to my laptop during service, and lost valuable study time. As a CSE student, my laptop is essential, and this entire experience with Lenovo has been incredibly frustrating.

I am trying to use Lenovo wireless stereo headset with an i7 Legion (2020) but the audio over bluetooth it’s choppy and cuts out. I confirmed the headset works, conencted it to my phone and it plays sound fine.

I just bought this monitor, and i have it connected to my laptop. but everytime i select the monitor as the audio out put nothing comes out. the monitor is not on mute. i dont know what to do

Figured I'd post an update since I've had more time with it now.

Nothing dramatic to report, which is honestly the point. It's still running the same as day one. No weird slowdowns creeping in, no thermal issues, battery hasn't noticeably degraded. For a work machine that gets used hard every day, that's kind of all I can ask for.

The keyboard is still the highlight for me. I do a lot of writing and the longer I use it, the more I notice how much worse other laptop keyboards feel when I have to use them. Not sure I can go back.

One thing I've come around on is the weight. It's not a light laptop, and at first I noticed it in my bag. After a few months I genuinely don't think about it anymore. Feels like a tradeoff I'd make again.

The speakers are still the weakest part. I've just accepted it and keep earbuds nearby. Not a dealbreaker but worth knowing going in.

If anyone's on the fence about it, especially for work use, I don't think you'll be disappointed. It's the kind of laptop that stops being something you think about and just becomes part of your routine. Mine's basically invisible to me now, which I think is a good sign.