It happened to me part 2: 1/3 of finance is out to get me
Last time I talked about a configuration gone wrong that I THOUGHT was fixed, but this week, it came up again.
Generally the pattern with these is that the item has a numeric precedent and a suffix that contains a code correlating to something else. I knew the code they were working with, and I saw the precedent, so I renamed it to that because that's what the emails seemed to say. I wrote the whole thing out to the finance director at least twice.
She comes back on Monday saying her AP can't find it. She sends me the wrong sequence she'd fucked up before. She wasn't reading my emails properly, so I had to talk to her. No, she wants unrelated item number for the suffix. Ok. I do it.
But she's mad, and my boss goes to do an autopsy on what happened. That didn't go well for him. He couldn't actually discuss anything with her, and she actually spouted off a lot of shit. She claimed her staffer's emails weren't in the thread, but...we all have that thread, and they are. That's ok, we have the emails showing she didn't read what I wrote lol.
Then there's a permission ticket I got last Friday. It was set to medium priority, so I have 3 days to fix it. I come in Monday, she's asking why it isn't done. I needed her approval, and I hadn't heard the alarm that goes off when she emails me lmao. So I go and fix the permission, and check in with the person who needed it in finance, she's one of the 2 Good Ones Who Aren't Dumb and she thanks me because she's an adult.
This is also a fight with the finance manager, because this one person in finance who made the ticket is saying she went into our office and lied, saying I was watching a movie and scrolling reddit on my work set up instead of helping them. I actually don't do shit on my work set up outside of work; she's a fucking idiot who holds a grudge because my department put its foot down on policy and she blames me because it was my ticket. She's a fucking idiot also because my boss told the finance director he wouldn't care if I WAS listening to a movie while working, but he's never seen me do it, and also that IT SHOULD be on reddit learning more. I had some idea because our support tech watches anime all day lol but that was weird to hear. Apparently she didn't know the status of the ticket, and shuts up.
That's pretty petty; that's the 1/3 that wants to kill me. It gets dumber, though.
Today, I get a permissions ticket for an accountant who, after double checking, already has access to the things requested. I email them both so it's on record that he already had that, close the ticket. I guess there was a systems glitch when he tried to complete a procedure, which is ok, but the rest of everyone else thought this meant he didn't have access. I do a call with him and it works, because he had access the whole time and it was just a glitch lmfao. This guy is chaotic neutral. He doesn't hate me, but he doesn't understand shit about our software or computers. Like, this guy tried to tell me copilot wasn't installed on his HP Elitebook with a Copilot key on the keyboard. Anyway, none of them know the fucking difference between a glitch and not having access to something, and the director emails me to ask if I just added the permission, probably because she doesn't read or believe my emails, even when they're short.
I keep it on record that there was a temporary glitch and that the accountant indeed had access. Accountant says, these two could do it but i couldn't and then it worked when myname showed up. I go full autistic (because I am, and they need to learn some things, that's part of our job) and explain that he has the same access as one of them, and to make a ticket if they can do something but he can't, because that's an issue. I also explain that lack of access is typically accompanied by an "access denied" screen, and that I can access security logs to find the right permission if they actually tell me that's what happened. Then I explain that our last SME (who i miss, DEARLY) was a senior accountant, too, so his permissions are actually super user level for finance, with the director only having a few admin suite permissions added on because we're trying to distance ourselves from them.
"thanks, myname" they both say separately. i think the accountant meant it lol because he seems like the kind of person who leans on IT a lot but doesn't get mad. Like the two who generally behave themselves (but don't need me that much).
I'm considering requiring "access denied" screenshots from Finance. I hate this from any other department, but I might need that from them since they don't seem to understand the difference between that and an actual issue.
We're not talking to HR because my boss is documenting everything and getting the executives involved. T_T I've been admin for three years and have NEVER had an issue with any department before where I wasn't supported by the execs AND HR. HR literally asked if I was being bullied when we were onboarding and nothing worked lol. This finance director tried to blame all the onboarding issues on me lmao.
My boss' current strategy is to respond to all their tickets immediately. Like, he changes to the status to in progress before I can and follows up with me. USUALLY i get into this before he can, but he's on high alert. and we've had some serious fires this week that i've alerted him to, with someone deleting a ton of data because some idiot at our vendor let her and another director being unable to post important business things for us to get money AND the licensing department at our vendor skipping licensing for an entire segment of our business. like i got to that first, but he beat me on some finance tickets lmao.
tl;dr I didn't have this much drama in highschool or any part of my life until now. i've been admin of this software for 3 years with contractor training for a few months, plus conferences. finance director had a year of contractor services then got cut off, probably because she made our contractor do everything for her. i don't know everything, but i know they're wrong about the admin things they think i don't do. emails prove they're wrong. the end. ty for reading if you did. i can't post in r/vent because the rest of reddit hates IT.