Xfinity construction lack of updates
Hello,
My company recently moved into a new office, and the only ISP option that provides a wired connection (We prefer wired versus a cellular-based connection) is Xfinity.
However, the experience with Xfinity has been less than ideal. We need a Coaxial tap set up in our building. They sent a technician to our building, and he was unable to set up the connection as the Coax tap was not installed yet. At this point, we need Xfinity construction to connect our building to the main line. I was quoted a call/contact within 48 hours, and it has been almost a week. Xfinity support stated that I need to get in contact with my Sales rep to have them have Construction contact (Which doesn't seem like the correct order of operations). The sales rep has not picked up the phone once or responded to any messages or voicemails. I again reached out to Xfinity support, and they provided me with the sales rep's supervisor's number. The supervisor also did not pick up my calls or respond to a message.
I am unsure how to proceed and have not gotten a single update since being told the construction team will contact me. How should I proceed as this connection interruption has been a major delay in my business operations?
Thanks!