


Peak highway robbery- Instamart did not deliver prepaid order & refusing refund
Chat keeps saying “we are unable to process a gratification” and then closing the chat.
Delivery guy not answering phone. I received no OTP.
Emailed to support. Response- “we are very sorry for your experience yada yada yada but we cannot issue a refund”. WTF??
I am new to this….it was 2nd order of my life and the first one (cod) was flawless….so kinda lost in lingo.
Is this normal? I’m the kind of guy who doesn’t assume bad intent, but in this case the entire sequence of facts screams ill-intent & poor ethics.
Any advice? INR715 isn’t earth shattering but I just cant let it go on principles. Anyone has escalation email? I do have some senior execs on LinkedIn & maybe I send them a stinky?