r/swiggy

Yesterday around 2 PM, I placed a Swiggy Instamart grocery order worth around ₹550. Within about 20 minutes, the delivery partner marked the order as “delivered,” but I never received anything.

I immediately contacted Swiggy support through chat and email. After waiting, this is the response I received from Instamart support:

That’s it. No proof of delivery, no proper investigation, no attempt to verify with the delivery partner — just a straight refusal to refund.

The delivery partner didn’t properly contact me before marking the order as delivered either. I checked nearby houses/buildings as well, but the groceries were nowhere to be found.

What’s frustrating is that the email itself acknowledges the “unpleasant experience,” but they still refuse to refund for an order I never received. Paying ₹550 and then getting generic copy-paste replies honestly feels like a scam.

Has anyone else faced this with Swiggy Instamart recently? What’s the best way to escalate this — consumer court, chargeback, social media escalation, or NCH complaint?

So I needed to order a bread and some other items. I had decided to make an order on Swiggy Instamart as they were offering free bread (basically in Rs 1) if I also purchased some items worth Rs 200. So I agreed to the offer as I would get the bread as well as other items as discount.

Now during the delivery, the main item that I was looking for, the bread, was itself missing from the items. They had literally colleges l delivered every other items but forgot to deliver the main item I made the entire order for after the costly handling charges, rain charges and delivery fees - the bread.

Naturally I went to raise a complaint on the chat helpdesk and the customer care agent, Anuska Saha, promised a Rs 50 Instamart voucher that would be sent within 48 hours. I was reluctant to take it since it was not of much value compared to getting a refund in bank. But I agreed.

Fast forward to today, after 48 hours. It turns out the customer care agent on Instamart lied to me that she'll initiate a voucher! She just did that to end the chat.

When I tried to share all the relevant proofs to the customer care support today, they said they cannot do anything about their own agent's scam now? That I will have to bear with all of this?

Has anybody else been through such situation? I would've let go this matter completely since it's really not worth that small cashback voucher but the helpline lying to the customers flags something much larger and unethical from the brand.

Requesting all your support to call out this unethical practice by Instamart.

Got this mail, have you got it

But I bet you 500 rupees Swiggy I won't even open it I'll just trash it

Open Box Delivery. Delivery Partner casually asked for otp. Gave it. Only to realise later one rod is missing.

Its Ikea chair. Anything can be done?

Today I ordered food from A2B through Swiggy (Order ID: 238227494481804), and after eating almost HALF of the dosa, I discovered a cockroach inside the food.

I genuinely felt sick after seeing it because I had already consumed a large portion before noticing it.

I immediately contacted Swiggy support expecting this to be treated as a serious food safety and health issue. Instead, the entire experience became even more frustrating.

Here’s how support handled it:

- Repeatedly pushed only a ₹267 refund (just the food amount)

- Sent generic apology messages

- Refused to discuss proper compensation or medical coverage

- Said they “raised a ticket against the restaurant”

- Then CLOSED the chat while I was still asking for escalation

One message from support literally said:

“I hope God may not harm your health.”

Another said:

“I will do everything possible to make things right.”

But in the end, all they did was issue a refund and close the conversation.

This is not just a bad order or late delivery issue. This is a cockroach inside food from a restaurant listed on their platform, discovered after partial consumption. This could seriously affect someone’s health.

I requested:

- escalation to senior support,

- strict action against the restaurant,

- proper compensation,

- and assurance regarding medical responsibility if health issues arise.

Instead, it felt like they were trying to close the issue as quickly as possible.

I’ve already emailed Swiggy support with:

- food photos,

- close-up evidence,

- and screenshots of the support chat.

Honestly disappointed with both the restaurant hygiene and Swiggy’s handling of the situation.

Has anyone here successfully escalated something like this through consumer court/FSSAI/social media? Because a refund for this feels ridiculous.

i was ordering groceries on instamart today and was short by 20 rupees to get free delivery. usually, this is the part where i either scroll around trying to find some random pack of chips i don't need, or i just get annoyed and close the app.

but they popped up a new option: "add 20 to your swiggy money wallet to get free delivery".

i clicked it, paid the extra 20, and got free delivery instantly. that 20 rupees is now just sitting in my wallet to use on my next order.

as a product decision, this is brilliant. they basically solved three things at once:

1. they saved a transaction that was about to drop off because of delivery fees.
2. they locked in my retention because now i have a wallet balance pulling me back to order again.
3. as a customer, i don't feel like i was forced to waste money buying random junk.

it is a tiny tweak but solves drop off today and drives retention tomorrow.

has anyone seen other startups doing this? feels like a pattern that a lot of D2C checkout pages should copy

Fancy some extra protein?

Trying to order few items. Then got notification that add 244 more to unlock max saver.

Added few more items to see the price difference. And, you know what.. price is freaking same in both 😂

Not able to filter veg items on this subway store in CV Raman Nagar, Bangalore on Swiggy because it says pure veg at the top left but still shows non veg items.

Idk if this is true but the personalised handwritten note is just nice!

I never thought I’d make a Reddit post about a delivery app experience, but this was honestly frustrating enough to share.

A few days ago, I ordered some cold items from Swiggy Instamart, including:

Ice cream

Juices

Cold water bottles

The order initially looked normal, but after some time it got stuck on “Order Packed” for around 1.5 hours. There was no movement in delivery.

I contacted support multiple times, and the support team told me there were no delivery partners available near my location. At one point, the delivery partner himself told me he was going home.

By the time the order finally arrived:

The ice cream was completely melted

The juices were no longer cold

Even the cold water bottles had lost their chill

Basically, the entire purpose of ordering cold items was ruined because of the delay.

I raised a complaint immediately and shared image proof. Then started the real frustration:

Waited 6 days

Sent 3+ follow-ups

Kept receiving generic apology messages

Finally, after all that waiting, the “resolution” they offered was a refund of just Rs. 24.

That honestly felt insulting more than helpful. This wasn’t just about the money. It was about the poor delivery handling, wasted products, delivery charges for a heavily delayed order, and extremely slow customer support.

What disappointed me most was how casually the issue was handled despite clear proof and repeated follow-ups.

Has anyone else faced similar experiences with Instamart or other quick commerce apps recently?

See this, the RESTAURANTS BUYING THEIR RATINGS IN THIS WAY, I ORDERED IT FROM TOING , IT WAS A VEG DIET BIRYANI , BECAUSE I HAVE 50 RUPPES REFERAL COUPONS. FOOD OK BUT IT DERSERVES 3.5 STAR RATING because the BIRYANI is TASTE LESS and the quantity is not so good but the quality and other vegetables are there are good. I ORDERED FROM THEM BECAUSE OF THEIR 4.3 STAR RATINGS BUT IN REALITY IT WAS 3.5 STAR. THE WHO GIVE THEM RATINGS ARE NOT REAL AND GENIUINE REVIEWS. BE CARFULL. BHAUT K@MINE HE YE LOG.

Hello all,

Can anyone help me out, I ordered whey protein yesterday which has expiry on June 17th, it is a 2kg product but having expiry in a month, I have connected via the help section but they just keep telling me to mail insta support, I have even sent a mail and got the response.

Attaching all the conversation. They basically said pickup or refund is not possible what can I do? They have even said in the support section we would initiate a pickup but have changed it later on.

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