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r/swiggy

▲ 807 r/swiggy

My revenge on swiggy for malpractices

I placed an order for Rs 500 yesterday around 6:50 pm. When checked around 7:10 pm, a delivery person was assigned, but he was too far. When I checked after 5 minutes, he was still at the same place. I tried to resolve the issue with the chatbot for 20 minutes but couldn't change the delivery person. Finally, I found the Swiggy customer care number and called them; they immediately changed the delivery person.. It's already 7:50. The new delivery person is also not moving. I called customer care again and asked them to cancel the order as it had been 1 hour already. They kept saying they cannot refund. I have to bear the total cost as a cancellation fee. Whenever I ask them to connect me to their manager, they put my call on hold for 5 to 10 minutes and then disconnect the call. I gave up at this point, and the food got delivered at 9 PM, after 2 hours.

Today I placed a COD order for 1400 rupees from a good restaurant to a different location. When they contacted to deliver, I told them to cancel it as they were late again. As far as I know, Swiggy will have to pay the restaurant the full amount and also pay the delivery guy, and on top of that, the delivery guy can enjoy the delicious food.

Here is the Swiggy customer care number - 08067466729

reddit.com
u/itsaki5 — 1 day ago
▲ 17 r/swiggy

Rare Swiggy W - got a whopper for 58 Rs

I was just surfing on swiggy due to mid-day cravings and hit a jackpot!

u/chikachikaslimshady_ — 21 hours ago
▲ 8 r/swiggy

Support agent confirmed my refund, asked me to email support for it and was later denied.

I am never pre-paying after this experience, ever. My delivery agent came around my location an marked the order as delivered without actually delivering it, I was out rs.1637. I've fortunately had a smooth experience with swiggy support and got refunds for issues before but I order much lesser now and don't have such issues, they usually refund me right on the app and now they asked me to email support AFTER CONFIRMING that my delivery agent was not responding. They even asked "would you like me to go ahead and process refund" on chat and then proceeded to tell me I have to email them. I got a reply back on email saying they investigated and confirmed the food was delivered, it was not... why would I order the same thing again? after going back and forth I sent a threatening email to them, personally attacking delivery agent and support agent and swiggy itself and have been left on read since.

I don't want my money back at this point, I want retribution. Also, if I used a credit card for this would I have been able to claim a chargeback without being blacklisted by swiggy?

u/nimdock_01 — 20 hours ago
▲ 1 r/swiggy

Peak highway robbery- Instamart did not deliver prepaid order & refusing refund

Chat keeps saying “we are unable to process a gratification” and then closing the chat.
Delivery guy not answering phone. I received no OTP.
Emailed to support. Response- “we are very sorry for your experience yada yada yada but we cannot issue a refund”. WTF??

I am new to this….it was 2nd order of my life and the first one (cod) was flawless….so kinda lost in lingo.
Is this normal? I’m the kind of guy who doesn’t assume bad intent, but in this case the entire sequence of facts screams ill-intent & poor ethics.

Any advice? INR715 isn’t earth shattering but I just cant let it go on principles. Anyone has escalation email? I do have some senior execs on LinkedIn & maybe I send them a stinky?

u/Benigngoofy — 2 days ago
▲ 12 r/swiggy

Would you join me for a legal case against Swiggy for using "Dark Practices" on their platform.

I'm preparing a case against Swiggy for using "Dark Practices" on their platform voilating Consumer Protection Act, 2019 and voilating Guidelines for Prevention and Regulation of Dark Patterns, 2023 issued by the Central Consumer Protection Authority (CCPA).

I'm currently gathering all the evidences and pattern that Swiggy has deployed on their platform.

Anyone of you who are facing the same, please share you story and if you proof/records of Swiggy using "dark practices", e.g. their useless chatbot, untrained support agents, restaurant suggestion algorithm, unfair treatment in case of their mistake etc.

Please post here. If possible I'll gather everything and create a stronger case.

reddit.com
u/Universal_Truth_Sage — 2 days ago
▲ 141 r/swiggy+2 crossposts

Let’s be change-makers: Give delivery riders a designated parking spot at Lulu Mall

Posting this again as the first one got removed because of the image

I’ve noticed something at LuLu Mall that I feel we should talk about.

Swiggy and Zomato delivery riders aren’t allowed to take their bikes inside the mall premises. They have to park somewhere outside and walk for 10+ minutes to reach the food court, collect the order, and then walk all the way back.

That can easily mean 20+ minutes spent just going in and out for a single delivery.

These riders are working under time pressure, often in the heat and rain, trying to complete deliveries and earn their livelihood. Is there really no better solution?

I’m not asking LuLu Mall to compromise on security or pedestrian safety. Why not allot a small, designated parking/collection area specifically for food-delivery riders somewhere closer to the mall/service entrance? Security checks can still be maintained.

LuLu Mall is one of the most prominent malls in Kerala. I’d love to see the same world-class standards reflected in how we treat the people who help make our everyday lives more convenient.

Dear Redditors, let’s be change-makers.

Instead of only discussing this here, let’s collectively write to LuLu Mall management and request a practical solution.

If enough of us send a polite email, maybe it will reach the right people and encourage them to look into this.

Emails to:

📧 yusuffma@ae.lulumea.com
📧 care@luluindia.com
📧 helpdeskkochi@lulumall.in

Copy-paste email and send:

Subject: Request for Dedicated Parking/Access for Food Delivery Riders at LuLu Mall Kochi

Dear LuLu Mall Management,

I would like to bring to your attention the difficulty faced by Swiggy and Zomato delivery riders at LuLu Mall Kochi.

Currently, riders have to park their bikes away from the mall and walk for more than 10 minutes to reach the food court, collect the order, and walk back. This can add 20+ minutes to a single delivery, creating unnecessary difficulty for riders who are already working under time and weather constraints.

I kindly request LuLu Mall to consider providing a small, designated parking or waiting area for food-delivery riders closer to the mall/service entrance, while maintaining all necessary security protocols.

This would be a small but meaningful step towards making the mall more rider-friendly and showing empathy towards the people who provide an essential service to thousands of customers every day.

I hope the management will consider this request positively.

Thank you.

Regards,
[Name]

If you agree, please copy the email above and send it.

Let’s see if a small collective effort from the community can bring about a simple, meaningful change.

reddit.com
u/OkArtist8677 — 3 days ago
▲ 38 r/swiggy

I won against the support hell of Swiggy

Well I ordered 2 things from a restaurant with the total being 184 they didn't accept the order for 30mins and then called and said to cancel it they don't have items so I i went to support to cancel it but they charged me the full price i bugged them repeatedly and I can't believe that they actually initiated the refund so I basicaly made it through the support hell that is these apps putting it here cause I see people get scammed here so if anyone wants to try they can with this method

Ps: if u want refund bug them repeatedly

u/Ominati — 3 days ago
▲ 136 r/swiggy

Paid extra for express delivery, received pasta drenched in rainwater

I recently ordered soup and pasta from swiggy and even paid extra for express delivery because I expected the order to be handled properly.

Unfortunately, when the delivery arrived, the pasta had been spilled and was completely drenched in rainwater. The packaging/food was in such a condition that I couldn’t safely eat it.

What makes this more frustrating is that I specifically paid extra for the additional delivery service. If the food can arrive spilled and contaminated by rainwater anyway, what exactly am I paying extra for?

I’ve contacted the platform regarding the issue and their response is even hilarious they're not even a little bit concerned about this just give him a refund of 239 for which Iva paid 334 and it's okay apart from money they didn't even notice that it has zomato's tape not swiggy's .

I am waiting for a proper resolution. I’m posting this here because I’d like to know if others have experienced something similar and how the platform handled it.

I have photos/videos of the condition of the order as evidence.

u/No_Link9850 — 4 days ago
▲ 5 r/swiggy

Need a volunteer to help me🤌🏻🤌🏻

I need a volunteer who is willing to slap me across the face whenever I even think about ordering through this shitty app!! I ordered something and immediately found a better price on another app. Hadn’t been even 2 minutes and requested cancellation or price match and the customer service guy took 15 minutes just to say nothing can happen! Either get the food or loose everything!!
I don’t know how this is exactly legal.

So let me know if anyone volunteers 🫠

reddit.com
u/Glittering_Grab_2528 — 3 days ago
▲ 19 r/swiggy

Sharbati Atta 1 kg for 25 Rs 😨

So i’ve been seeing so many products under noice brand to be very cheap but with cleaner ingredients..

Just wondering how’s this possible? What’s noice able to sell at this price point with same ingredients compared to different brands selling with similar ingredients and 1 kg atta for 25kg just blew my mind that too sharbati atta….

Doubt is how’s this possible? Either it’s just marketing or they’re promoting brand with huge discounts or something else i’m missing?

u/Tiny_Neighborhood536 — 4 days ago
▲ 1.8k r/swiggy

SWIGGY MUST BAN AI IMAGES!!!

What the actual f*** is this??? Dude if we're supposed to look at the images before buying, wtf is the point if ur gonna allow AI images man???? We want to see what we're actually going to be receiving. We don't wanna be "cat-fished" by some AI crap

u/LegitimateCraft7689 — 7 days ago
▲ 5 r/swiggy

Broken App, Missing Food, No Support

Absolutely Done with Swiggy: Uninstalling the App!

I placed two separate orders recently, and BOTH arrived with half of the items completely missing.

To make matters worse, their customer service is entirely unreachable. I have sent emails and messages with zero response. Their app's support section has been completely broken for the last week—just look at the attached screenshots,showing their constant error page.

After waiting a whole day for any kind of reply, their automated AI chat bot finally responds just to say there is "no active order," meaning they refuse to help or process a refund.

This has been the absolute worst customer experience. Between the repeated missing food, a completely broken app and zero accountability from support, I am never using this app again.

u/Kindly_Indication101 — 4 days ago
▲ 7 r/swiggy

Getting sealed box for ice cream that you paid for is your expectation and not their responsibility?

Ordered 4 ice creams from Naturals and 2 out of those were opened and packaging was broken. The only reply swiggy has was “I am sorry it did nit meet your expectation”. How is that even an expectation?? That is the bare minimum.

u/Total-Board-2066 — 5 days ago
▲ 50 r/swiggy

Swiggy bot is really stubborn

Swiggy's AI bot is REALLY committed to not connecting me to a human 💀

I asked “Where is my order?” and got an update.

Then I said the delivery guy isn't even moving — got another update.

Then I asked “Can I talk to a human?” — got another update about the delivery guy.

I asked again.

And again.

But nope, this guy just refuses to connect me with an agent. 😭

u/PhenoChamp — 6 days ago
▲ 1.7k r/swiggy

Help. My delivery partner is being chased away.... by a dinosaur.

u/WarSoop — 9 days ago
▲ 57 r/swiggy

Amazing service provided by my beloved food app🥂🥂

I might switch to direct restaurant calling now, the executives only know how to do brainrot on instagram and nothing else, theyve blown their AI budget on memes and their IVR bot cant do shit

u/mk4op — 6 days ago
▲ 310 r/swiggy

My cancelled Swiggy order turned into an unexpected reminder to not judge people too quickly.

After the delivery partner picked up my food there was no movement or response to my calls for 15–20 minutes. So I requested a cancellation and swiggy imitated the refund.

Shortly after, the delivery partner arrived and I learned that he is deaf, which is why he could not answer the phone, and his bike had broken down due to heavy rain. He was really sad when he saw that the order was canceled and I felt extremely sad. I paid him the amount that was refunded to me and a generous tip. I also contacted the customer support agent to request that his pay and ratings not be negatively impacted.

I would like to suggest a feature for the app that indicates if a delivery partner is specially abled. This would help customers understand their situation, as these individuals work incredibly hard and should not face negative feedback or consequences due to communication barriers.

These people deserve all the kindness. So if they're late, for a genuine reason, just be kind and understanding because they're just as humans as we are.

reddit.com
u/SeaInevitable4078 — 8 days ago