Warranty Denied for Antec HCG X 1000 watt PCIE cable melted near PSU
Hello Gamers and Antec Support (if present here)
My RTX 4070 Ti recently started blacking out my displays in the middle of gaming. I couldn't figure out what the problem was. It would fix itself for a while after a restart. And I don't game too often for it to be frequent.
Turns out my 2.5 years old Antec HCG X 1000 watts Power supply PCIE cables were melting into the 2 x 8-pin PCIE slot at the PSU end. Both of them.
I went to RP Tech (Rashi) and they denied warranty.
And when I argued back that this isn't "physical damage" or "unsuitable usage". They tried to pull the cable out to prove there is damage.
Literally two people, one holding the PSU other pulling at the two 8-pin connecters with all his might for several minutes.
I have tried using the "Contact Us" form from their website. I have had no replies since last Friday from Antec.
I'm going to file a Consume complaint
Can someone please provide any information on their official support email and phone number?
I need to include that in the complaint. They usually need proper email and contact not some 1800 number.
(Sorry about poor formatting. Using phone)