SMC/Micron warranty issue, any suggestions ?
Hi everyone,
We bought a Supermicro blade system about 3.5 years ago through an SMC distributor. The system came with enterprise Micron NVMe drives. A few of the drives have now failed.
When we contacted Supermicro/the distributor, they told us the server warranty was only 3 years and that all included components are covered only under that server warranty. Since the 3-year period has expired, they said we should contact Micron directly.
The issue is that these are datacenter Micron drives, and we originally expected them to have a 5-year warranty. However, Micron does not seem to provide a clear way to submit an RMA or contact support for drives purchased through Supermicro.
Has anyone dealt with this before? Are Micron enterprise drives bought as part of a Supermicro system only covered by Supermicro’s 3-year system warranty, or is there still a way to claim the standard Micron drive warranty directly?
Any advice or contacts would be appreciated.