95% Magnific Legacy Promo shown in my account, but checkout fails with 500 / price ID error
Hi everyone,
I’m posting here to see if anyone else has experienced something similar with Freepik / Magnific AI.
We’ve been a Magnific legacy subscriber for around 2 years, and for the past two weeks we’ve been seeing a 95% discount promo (for premium + and pro tiers) inside our Magnific AI Legacy account in multiple places. The promo also says it is valid until May 29.
However, whenever we try to complete the purchase, checkout fails with an error like:
“500 Internal Server response”
“code 400_2”
“Error in charge”
“Customer couldn’t purchase price id…”
This does not look like a normal card decline to me, especially because the error mentions a server error and a price ID issue. It feels like the promo price ID may not be correctly connected to our legacy account or checkout flow.
We contacted support, but so far the replies seem generic and say there is no promotion. The issue is that the promotion is clearly visible inside our account, in multiple locations, and we have screenshots showing both the promo and the checkout error.
Has anyone else with a Magnific legacy account seen this 95% promo or had a similar checkout failure?
Any advice would be appreciated.