Ordered 18 Balance by MS meals, to start this week. Got four, all incorrect, a day late and hot to the touch.
Already filed a credit card dispute because the meals are also crushed and open, on top of being an unsafe temperature, missing FOURTEEN of the meals, and the wrong meals entirely. The cooling packs were hot to the touch (it's over 90F here), and I pulled it in the house and unpacked as soon as it delivered. It was over a day late.
I'm in St. Louis, MO. Fulfillment out of Illinois, delivered by OnTrac. Wrong week to start and cancelled already. I ordered this a couple of weeks ago, to start this week because of an injury to my arm that limits mobility currently. Guess I'll just buy some frozen meals at the grocery.
I contacted MS multiple times via phone, email and social media. No communication other than an email telling me they refunded $12 of my $109 order. Filed a credit card dispute. FreshRealm is bankrupting people but MS isn't doing themselves any favors by not halting shipments and refunding everyone immediately.