u/BigD_ThunderHorse

Bought stream+ premium the other night through the My Telus app, got the order received page so I figured everything is squared up.
24 hours later I’ve got the charge on my credit card, but no confirmation email and no activation codes (I checked junk mail too). Called Telus, they supposedly have no record of stream+ on my account and were just plain useless when it came to looking into it further.

Am I just expecting these codes and confirmation too quickly or did they charge me and send the codes to some random email? Worst case Ontario I just dispute the charge, but still frustrating having to waste all that time.

Any suggestions/recommendations are appreciated.