r/telus

Is there a way to finance a iPhone 17pro while keeping same plan? Ie pay some extra money including bring it back or what have you? Ok to pay extra 30-40/mo

Looking for a Telus Rep who can help me out. I want the 5g+ Complete Unlimited Explore plan. I have an EPP, but I want to see what kind of deal a rep can get me. They got me better pricing the last time than the EPP that my employer was offering. I have home services as well.

I am NOT a new customer, so I know some reps can't help out, so please only comment/message me if you can help!

Thanks!

There was a death in the household and she has to move. Any chance telus would give her a break, just signing it last week?

Any specific retention numbers she should call? Appreciate any help

Curious what everyone is currently paying for home internet.

I just renewed my Telus internet contract (500 Mbps) for 2 years for $65/year. This is with the Telus Mobility discount wich means if I ever move my phone plan away from Telus/Koodo, the price of my internet goes up by $10. They are also giving me $200 credit for locking in for 2 years.

I received a call yesterday from somebody claiming to be a Telus representative. I recently switched to Telus internet and as a new Telus customer they offered me a deal on a Telus mobile plan. I heard the plan and agreed. They then requested my drivers license number, expiry date, and date of birth to run a credit check (this was the information asked of me when I ordered my internet, so I didn't think twice). They said I would receive my new SIM in the mail.

Anyway, I received a confirmation email from "activation.no.reply.tm@telus.com", which sort of set off alarms in my head. So, I am just curious if I am just overthinking here--was this a scam?

Had internet and smart home security installed in January 2026 and had no issues until about 3 weeks ago my panel disconnected from the network overnight on about 5 different occasions that I know of. I called telus tech support and went over troubleshooting and they did a diagnostic on the panel over the phone and found 16 error codes. A technician was dispatched. I was told on the phone that if it was found the be my fault, it would be a 200$ charge and if it wasn't, it would be free. I have not touched or moved anything since the install, just used it and paid the bill.

Tech comes and does his work and just leaves without telling me what he did. He was the same tech who originally installed it. Telus hit me with the 200$ charge and I am not happy about that. How can it be my fault? Hes the one who installed it so if he says its my fault, he's obviously not very confident in his initial install.

The panel still keeps disconnecting from the network after he left anyway. I am going to call telus tomorrow and hopefully they'll take it off my bill but if they don't im out... if my system is losing connection the monitoring center should be calling me because if its disconnected itself from the network, its not communicating with monitoring which I do not like. Will update after I call tomorrow.

As the title suggests just wanted to know If I am able to transfer this plan to someone or cancellation is the only option I have. I am paying $73 tax included for pure fibre unlimited internet and Optik TV.

I have a Nokia G-010S-A and I can successfully authenticate with O5 State. But I am not able to get an IP address. Is Telus using any kind of VLAN or something else.

Hey,

I have recently renewed my 2 year contract with telus fibre internet in Alberta. I got 1gbps for $70 a month with $250 credit. My past plan was 1Gbps for $60. I think I got a decent deal but what other offers have you got?

I tried calling my mom and I started getting this automated voice message. What’s happening?

So my wife had a call from the win back team a few weeks ago. Today I decide to give them a call. So they offered me 2 different plans both worse than what I originally had with Telus. I told the guy have a good day and hung up on him. Has anyone got a winback with a rate higher than your previous plan before you left Telus?