r/telus

Canada wants to make it easier to build cell towers and harder for carriers to refuse roaming
▲ 144 r/telus+1 crossposts

Canada wants to make it easier to build cell towers and harder for carriers to refuse roaming

Canada is considering some significant changes to the rules governing wireless infrastructure, and today is the deadline for final reply comments.

ISED wants to streamline how new cell towers are approved. Under the proposal, local authorities would generally have 45 days to approve or formally challenge a project. If they don't act within that window, the tower could be considered approved.

Telecom operators could also be allowed to build towers under 15 metres without the usual municipal and public consultation process. ISED is also looking at ways to make small-cell deployment easier, which could matter as carriers densify 5G networks.

There are also important changes on roaming and tower sharing.

ISED has determined that mobile roaming should generally be considered technically feasible. The wording requiring carriers to provide roaming only "where technically feasible" is being removed. Instead, roaming must be offered upon request when the customer's device can access the host network.

A similar change applies to tower sharing: carriers would be required to share antenna sites when requested, while technical disputes would move to arbitration instead of being decided directly by ISED.

The government says tower sharing and mandatory roaming are particularly important for smaller and regional carriers because they allow them to offer broader coverage without duplicating every piece of infrastructure.

The consultation has attracted submissions from Bell, Rogers, TELUS, Québecor, Eastlink, SaskTel, Xplore, Cogeco, CanWISP, municipalities and many others.

Source:
https://ised-isde.canada.ca/site/spectrum-management-telecommunications/en/learn-more/key-documents/consultations/consultation-amendments-tower-siting-process-and-decision-roaming-tower-sharing-and-annual-reporting

u/Planhub-ca — 9 days ago
▲ 20 r/telus

How to get a telus service call to bury fiber line...?

We've had telus for over a decade and they didn't have time (or equipment or whatever) to bury the fiber line when they installed it, so it just runs across our yard and is in the way. Every CSR I've spoken to has said they'll get someone to call me back or come out and fix and....nothing.

We're into years of this now and it's SERIOUSLY in the way and now needs to be moved. Any tips/tricks to get them to actually do what they've promised to do for over a decade?

reddit.com
u/Notmyke2 — 9 days ago
▲ 86 r/telus

Horrible experience with Telus

Sharing my experience with Telus.

called in to renew my telus internet as my renewal date was October 13.

I was paying $65 plus taxes for past two years.

The first agent offered me $75 for 1.5 GB and $85 for 3 GB. I asked for loyalty team as i believed they could give me a better offer.

The second agent from loyalty offered me $85 for 1.5 GB and $95 for 3 GB. I told them there is an increase. Since i have an offer from Rogers ; i told them about it. The agent offered to have it escalated to a superior team.

The third agent from specialized loyalty team (apparently) offered me $90 for 1.5 GB and $105 for 3 GB. (I lost it at this time).

I asked her about why there was a increase in price every time i spoke to different agent. She provided me no response. I asked to cancel the plan on the renewal date. My spouse was the account holder. The agent spoke to my spouse for approval and cancelled it effective today which i did not ask for as i had the Rogers possibly set to install new internet on October 13.

When i asked her not to cancel, she said she cannot reverse it anymore. She told me that my spouse told her to cancel it today which i denied as i was on the call and wanted to speak to a supervisor as well want the voice recording of the call.

After 5 mins, when i was adamant that i do not want to be disconnected and wanted her name and email as well reference; magically she was able to reverse what she did.

I am still cancelling our service on October 13.

PS: i did not raise my voice or swear at her. I was very calm with my interaction even though i am fairly certain my frustration of the whole experience of this call was evident.

reddit.com
u/abru_3226 — 9 days ago
▲ 2 r/telus

Win back offer

I got a call from Telus representative that I have a win back offer for $25 for 80 geeks in Canada. Does anybody get this offer or is it some scam?

reddit.com
u/Comfortable-Main9582 — 7 days ago
▲ 0 r/telus

Renewing 3G Home Internet Rate?

I'm in Richmond, BC and my 3 Gig deal is expiring. I've been paying about $60/month and telus is offering me a renewal at $95/month for 3 Gig.

Has anyone in BC renewed 3 Gig recently for less? I've seen people mention they got a lower rate. If there are any legit reps here who can offer a better existing-customer renewal rate, I'd be interested.

Looking to keep 3 Gig and happy to sign another 2-year term. Not looking to switch providers if telus can get reasonably close to the better renewal rates people are getting.

reddit.com
u/Significant-Toe88 — 8 days ago
▲ 1 r/telus

Looking to leave Roger’s to Telus

What is the lowest price point any of you have gotten for 5G+ Complete Unlimited Explore? I have Telus Home Services so what is the lowest price any of you have gotten? I’m looking to switch from Roger’s over to Telus so want your guises feedback…

reddit.com
u/JoshuaComeau — 7 days ago
▲ 25 r/telus

C2 Speed Test 💪🏻💪🏻

Crazy good speeds on Apple’s C2. This site is located right across the street from Applewood Village in Mississauga. Finally broke 2gig download speeds. Very impressive!

u/dxnatorinaldi — 9 days ago
▲ 6 r/telus

Telus sending out data scam SMS????

https://preview.redd.it/tw1chq9vo4uh1.png?width=1080&format=png&auto=webp&s=bb84332fd9b748c188e988831cd78dd812313945

I just got an SMS from Telus saying my high speed data is used up, but when I logged into check. I still have ~200GB left.

didnt even reach my monthly cap yet. However, I was in an urgent and reply 150GB. I wanted to revert this after checking my account, but its after 5pm now and Telus customer service is closed. Is this a scam from telus? I paid when I dont need to and there is no way to reach Telus until tomorrow.

reddit.com
u/XEON_E5 — 7 days ago
▲ 3 r/telus

Mobile Plans and Rates

Hey y’all, I’m looking to get a byod plan that is us can and maybe mex. How much do yall pay for similar plans and when’s the best time to get them and through who?

reddit.com
u/mibombatooz — 7 days ago