I paid my Telus bill yesterday. I have 3 lines on EPP, and I found out they’ve increased my monthly plan from the $50 plan to the $60 plan for each of the lines on my account without any notice. Has anyone else faced the same issue?

All I'm seeing from a search is that this isn't possible. Are there any plans to address this?

Is anyone here running a 100% IPv6 network? I'm reading that Telus supports IPv6. What are the pros and cons of going 100% IPv6?

My family are from Alberta Canada, and telus sent my grandma one of those home security doorbell sets. She waited for months to get a bill for it and even called multiple times asking but they just kept repeating that "it was free". Well now, they won't stop calling and want her to talk to a lawyer because she apparently owes them two thousand dollars. She's talked to a lawyer and now has to make almost 300 dollar payments, and mind you this is a RETIRED 80 YEAR OLD WOMAN. Instead of just sending a bill or telling her they maliciously kept her in the dark just so they can now take legal action now. Hope you burn Telus.

Edit: Some asshole apparently likes having attitude with teenagers online, so I meant "preying" not "praying" 🤷🏼‍♀️

When on Telus 5G my podcasts takes 1-4 mins to download (100 MB size)
I’m on vacation in the DR roaming on Claro 5G and they take 7 sec. Something just isn’t right.

We recently upgraded our internet package, went from like 250 mb to 1gb, we were told we would get a new modem. We get one in the mail and it’s the same exact one we already had so we sent it back. They assure us we would get the correct one the next time. Low and behold the same thing happens. Today was about the fourth time it happened, I’m pretty sure they just sent back the same package we sent them back last time because it’s the same sticker on the outside of the box. Has this happened to anyone else???? Is there anything we can do other than call and do the same thing again and hope we get the correct one?

Hi there, fairly new to the telus network. Recently got a few s26 ultras on my small business plan. Right now we have to actually call our phone numbers to access voicemail. Is it possible to set it up so I can just hole "1" on the number pad to access my voicemail?

Thanks

I'm trying to help my friend get a GL.iNet Beryl AX router working with Telus Optik TV 3.0 PVR and a MoCA connection.

The TV service was working prior to installing the Beryl AX. The MoCA adapter is a Telus ECB6250A. I connect the PVR to the Beryl AX with an Ethernet cable, then I connect the Beryl AX to the MoCA adapter with an Ethernet cable.

I rebooted both the PVR and the Beryl AX. The internet works, and the PVR works for about 10-15 seconds before it loses connection.

In the Beryl AX's firmware, I have enabled IGMP Snooping and tried version 1, 2, and 3, but it's the same result.

What else do I have to do to get the PVR to work with the Beryl AX?

So I'm looking for an android flip phone that isn't the usual foldables from Samsung, Motorola etc(since not as durablel for my elderly mother

She likes flip phones but needs access to hotspot sometimes to check stuff on the internet on her tablet

Main reason I'm looking for android is it makes it easier to sync contacts and info from her tablet and she needs access to email sometimes.

I saw Telus sells the Sonim XP3plus that has a custom android OS but not sure if it has hotspot options or Google sync for calender, contacts etc

Any suggestions?

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I’m going in frigging circles trying to get an unequivocal yes or no on whether or not the internet install people will actually have the little barrel key to open the coax locker. The fibre dudes definitely had one and used it but for the life of me, I cannot get a Telus support agent to say, “yes, they will have that key”.

They’re sending another installer to re-do my lousy install from last week. (Their words, not mine!) and I’m concerned they’re not going to be able to deploy the 2.5GnE MoCA gear.

The text messages say I have to give them access to utilities room and be present for the appointment.

Building manager says he’s never had to give access since all the Telus, Rogers (Shaw) and Novus folks all have their own set of site keys.

I’m in the Tri-Cities and would definitely appreciate any info, suggestions or feedback on this.

Thanks for reading all that rant….

I failed to mention building manager does not have the barrel type key.

Crazy world we live in. Ran into this crazy scenario, one of my internet lines , agreement expired , 1Gbps went to 140$+20$(unlimited feature). So 160$ ++ tax etc. Well if you look at their website under plans , you can see 1Gbps ( after deselecting 2 Year option , pre-auth debit - 105/month - i do have the telus mob discount applied ). And people will tell you that's for new customers , sure it's for new customers if you apply the 2 year discount i would think and they might get some promo , but where do exactly current customers see the pricing listed as i went to that link after loggin into my account . Their best offer ( as a 3rd internet line in 2026 is 85$ ). Now if you read the fine print at the bottom of their Terms & Conditions you will notice it applies to New & Existing Customers . So Telus likes to scam a bit in the back end and charge people who do not notice 30% more if they can. Who else has experienced this ? Maybe it's time for a change.

Moving from ON to NWT in the next couple of weeks for work. I need to switch to an NWT numbe for work purposes. Would it be better to open a new account with telus and just close my public mobile one? I was thinking of the hassle of updating numbers and 2FAs especially with banks. Also, company is paying for the plan so might as well take advantage and switch over to get a phone with it. That's why i cant just switch numbers within public mobile.

Thoughts?

I’ve had optik Tv and Internet for the last 7 years at my current address. My connection is copper in my building. I’m in the process of moving to a fibre ready area and have signed up for optik and Internet at my new location. The agent told me to bring my old equipment with me for the installer to collect when they setup at my new location.

But….in digging deeper it seems like all the new optik boxes are cloud saves only for 90days? Is this correct? Is it possible to have them let me keep the old box with internal pvr storage? Would this still be compatible with the switch from copper to fibre? I like the option of keeping certain shows for more than 90days…

TELUS Review

After more than 27 years as a TELUS customer, I have reached the point where I can no longer ignore the breakdown in customer service, billing accuracy, and follow-through on commitments.

I went through a retention process after escalating concerns to the executive office. At that time, I was persuaded to stay based on specific credits, discounts, and pricing agreements. However, only part of what was agreed was actually applied. I am still missing close to $1,000 in expected credits and adjustments.

Despite multiple follow-ups over several months, including repeated emails to the executive support team, there has been no meaningful resolution and in some cases no response at all. This lack of follow-through is the core issue.

The situation is not about one billing error. It is about consistency and accountability:

• Agreed credits were not fully applied
• Billing adjustments were only partially implemented
• Repeated escalation emails were left unresolved
• There has been no clear confirmation of what is still outstanding or when it will be fixed

For a company that positions itself as customer-focused, the experience has been the opposite. Long-term loyalty does not appear to carry weight in resolving issues once they become complex or require executive intervention.

In Canada, there are only a few major telecom providers. That makes customer retention even more important. Despite that, the approach I experienced did not reflect urgency or ownership, even after decades of loyalty.

At this point, what is missing is not information, it is execution and accountability.

I have the CAN-US-MEX plan. I can't disable service outside of CAN-US-MEX because US and MEX is considered roaming, so if I disable it, I would only have service in Canada.

Does Telus offer a cost control, for lets say $0? So if anything would be used overseas, it wouldn't work (data, calls, outgoing SMS)? The $18 is absolutely ridiculous so it's out of the question, and apparently 1MB is 5-10$ which is another absolutely ridiculous thing (any other provider from overseas, Asia or EU, would charge you this price for a full GB)

In Western Canada, is Telus going to eventually move everyone over to XGS-PON and phase out GPON?

Anyone here have insights as to what will come after XGS-PON? Apparently, Bell and Nokia are testing 25G-PON in Canada. Hopefully, Western Canada won't be lagging behind the East!

Hello guys, im moving out of the country and still have a contract on a very good internet package deal. On the website, 1gbps fiber is like 84 cad a month, but mine is only 55. Anyone interested in taking the package instead? It has 1 year and 1 month left in the contract and it is pretty easy to transfer.

Thanks!