▲ 12 r/telus
Upgraded Internet based on a commitment in writing that all discounts would be retained, they were all canceled.
I called to inquire if the upgrade could retain all my discounts as my Internet price was quite good. They assured me it would be fine and even confirmed in an email that all discounts would be retained. I got my first bill and not only were they not retained, they CANCELED them all halfway through my last billing cycle adding additional charges!
They refuse to do anything over the phone. Any advice?
u/Titty_inspector_69 — 3 days ago