Need to rant
Just got home internet started with Telus and they charged me double for no discernible reason. My account makes it look like I have two different wifi networks at the same address and presumably I will continue to be charged for them until I get this resolved. I called the in-person Telus business I went to to get this set up initially and he said he couldn’t help me and that I would need to contact customer service so I did and got connected to an AI agent who couldn’t do jack all for me. I asked to speak to a human and the AI agent sent me a link to their AI operated messaging system, or a form to fill out to request that someone get back to me at some point. All the AI does is tell me the amount of my bill. Obviously I know the amount I need a human to correct their mistake and it shouldn’t be this hard.
Why would their customer service line be unable to provide any actual customer service? This is actually idiotic.