Crypto Transaction - Never Again
I had a balance in my Venmo account. Decided to buy crypto needed for a transaction. Bought SOL, purchased crypto immediately shows up in Venmo - as it should. Next, I try transferring into someone's Wallet.
Doesn't work.
Into my wallet - doesn't work.
I get the infamous "There is a problem" error. I chat with customer support - the most unproductive support chat ever. Their response is essentially the same response as shown in the error message with a few added words thrown in. Now a day later the problem persists.
Customer support says today, 'we’re working on it., the engineers are aware". They cannot provide any information as to the problem - whether it’s isolated to my account or a system wide issue and they have no means of providing a way to escalate.
Crypto is volatile which is why I only buy what I’m going to immediately use. Venmo now holds it captive with no information as to when it will be resolved.
Lesson learned. Beware. Has this happened to you?