Microchip cat flap connect
I have multiple SurePet products for my Bengal cat, using the hub to connect them all. I just wanted to warn you that once your warranty of 3 years runs out, you are stuck if you encounter any problems with your products. My cat flap has drained batteries within 7-10 days for the last 2 months. I finally contacted their customer service team after attempting their fixes from their support pages. Even though the issue is known and SurePet acknowledged the issue as a hardware fault from their end, they were unwilling to help in anyway. What are cat parents meant to do? Leave a hole on the door/window/wall? Of course we have to end up replacing it at our own cost. I was offered a measly 10% off, which doesn’t even cover the extra costs of buying batteries that should last at least 6 months. Extremely disappointing service from what I thought was a well reputable company. You always learn whether a company is highly regarded or not by their humility and goodwill gestures when called upon. You invest into the ecosystem, which isn’t cheap at all. When it fails, you are left to pump more money into it. I am moving homes soon and will slowly transition away from SurePet.