My job was mostly ordering field nation techs, ask me questions.
I worked for the past year in a job where I was the in office engineer and as the company grew we used field nation to be hands and feet to resolve issues. Before I got my assistant, I had over 100 technicians ordered from the site.
I got let go, so now I am joining the site, so ask me any questions about what the "other side" is thinking!!
For starters, My company has field engineers to resolve MAJOR problems. but I have to pay for them to drive/fly and then hotel and lodging. When I started, and they told me to use field nation, I was always afraid we were spending too much money, but as customer service became more and more of an issue, i was given more and more money to use FN to attempt to resolve issues within 24hrs and make the customer happy.