r/FieldNationTechs

So I took a WO for a site survey that was posted during hours outside of their business operating hours. I arrive at the site to find this out and after an hour trying to get into contact with someone got auth to leave.

This was a 90 mile round trip that was blended as a set rate for 200 the first 2 hours and 75 for a 3rd. The buyer reopened the ticket as incomplete (obviously) but they rescheduled this on a date I'm scheduled for surgery and they seem to want this ASAP and without any type of pay adjustment for the time and travel they've already wasted. I'm just looking for advice on how to handle this.

Had a job scheduled yesterday morning for Armor Security with an 11 AM start time. At 9 AM, I get a notification that they pushed it to next week—with completely zero compensation for the late reschedule. I reached out to the buyer, told them I was already booked for their new date, and asked them to just remove me and pay the standard cancellation fee.

The PM's response? He texted me saying he’d 'gladly' remove me and that he was 'avoiding a headache' by not working with me anyway. Talk about a completely toxic, arrogant attitude. These desk jockeys love to play games with our livelihoods like we don't matter. Jokes on him, though—getting off his ticket freed me up to take an emergency call that paid out five times what I would’ve made working for Juan.

Harasses my phone all day. I finally answer.

“We need someone to install a media player. It’s a 1.5hr job”

“I have a two hour minimum”

“We don’t do two hour minimums on a 1.5 hour job”

“Then why are you calling me?”

OH WAIT: It also has a shipment pickup?!? Hahahahha no.

They have not paid for several jobs and I have been trying to get payments for about a month.

Other Techs use caution if you decide to work with them.

I find few customers deny the expenses and approve the work order. I caught few work orders. Opened a ticket with field nation. They asking for proof of work order managers approval. Screenshot/ chats.

Field Nation just don't care about anything anymore. They just care about making buyer happy.

I’m considering field technician work where you’re dispatched to different businesses and locations. What types of IT jobs should I consistently expect?
Is the work mostly hardware-focused, such as power supply swaps, computer replacements, printers, POS systems, cabling, and network equipment? Or do field techs also handle software and administrative tasks involving Active Directory, Microsoft 365, Windows imaging, VPNs, ticketing systems, Group Policy, and network troubleshooting?
What programs, tools, and systems should a new field technician become familiar with?

so for context, Field Nation had entered into an agreement with a company to manage their subs - at a cost of 12 percent of a contract! I know of one company that said no unequivocally, and then this email came from the company rep driving this initiative:

“We want to share an important update regarding the Field Nation initiative. We have made the decision to continue business as usual and put an indefinite pause on this program.

We will take this opportunity to take a step back and further evaluate our approach to subcontract labor to ensure we are aligned on the best path forward for all involved. Our goal is to thoughtfully assess feedback, impacts, and opportunities before determining next steps.

With this move, there are no immediate changes to your current engagement and we will keep you informed as we gain more clarity.

We appreciate your partnership and flexibility and thank you for your continued support.”

What. A. Suprise.

 

I’m constantly having issues with buyers taking forever to pay on time. I’ve got two Essintial tickets running at 12 days with no payment. Three more tickets through other vendors running at 14 days. FN support is as useless as it gets.

I’ve called and called and tried going through the Tech Support option to get transferred but they send me to a line that stays on hold for an hour plus.

They don’t respond to messages through FN either.

Really irritating when they’ll have 10 different people calling you to make sure you’re on time and the tickets being worked. But, when it comes time to pay up, it’s radio silence and dragging ass.

"The IP camera system at this property is partially installed. 4 difficult-to-reach cameras remain — and these are the hard ones: each is mounted high and can only be either working from a nearby balcony with a safety harness, or by using a ladder to reach the roof of the 2nd story of the home. The cameras are PoE and already home-run back to the existing NVR/PoE switch already on site. "

Wassup LV Gods...trying to see what yall would do. I got a work order yesterday fix x-issue at store. Then a little while later I was routed for the same exact thing but from a different buyer. I mean the overview is exactly the same besides who to call for check in etc. I fixed the issue. All it was is a reboot. Do I show up tonight and collect the $150 or do I do the moral thing and tell the other buyer.

This is a big company, they process many millions, their billing issues are never ending and unceasing.

Huge business opportunity for someone to fix it for them.

Also, it would make my life easier

https://app.fieldnation.com/workorders/19397661

GridPoint

The following requirements have been marked as necessary in order to successfully complete this work order. Make sure that you have updated your profile to accurately reflect your qualifications before requesting.

Type	Qualification
Insurance	Automobile Liability
Insurance	Professional Liability (Errors and Omissions)
Insurance	Workers' Compensation
Insurance	Umbrella

Asking for private information,
Field nation techs are not employees and such do not have to give out this information

I started using proton mail to manage my custom domain for the LLC and I can't get field nation to send the verification email to save my life.

Has anybody else experienced a similar issue? When I called Field Nation support they kept saying it might be a network outage but that's a load of crap since I've been trying for over a week. The big problem is that I can't get into field nation on my desktop anymore since it keeps asking me to verify my email. Thankfully the app still works for now.