I’m losing it.
I bought tickets in Japan for my child to see an artist they like. It said I would get e-tickets. As this has unfolded, I was told I needed to give the seller our passport names as well as my personal email and have to meet the seller to get into the event. None of this was mentioned when purchasing the tickets, I bought e-tickets that were supposed to be delivered days ago.
Here I am, hours before the event and have asked two things of Stubhub. One, how am I supposed to get into the event when the seller has not contacted me with a plan to meet. Two, the stubhub guarantee of ticket delivery means I have to travel two hours from where I am to sit in front of the venue in case the seller flips the tickets to me last minute to fulfil their obligation. I would have to actually be at the event to try to get in (knowing now that’s impossible without the seller getting me in) in order to get a refund. How is this acceptable in any way?
I pleaded with customer service to issue a refund to salvage my day tomorrow and I was told I could be eligible for a refund in 7 hours if the seller is not responsive. Seeing as how no customer service has gotten back to me like they said they would, I assume I will be making a call to talk to yet another person about this debacle.
I’m so mad at this point, I’m about to make some contacts outside of Stubhub about this. I am attaching two screenshots, one of what their live agent told me and the other what their AI told me…..that it’s against policy to meet a seller.
What would you do? Any advice? Being rational and telling them they were not advertised correctly has not worked, should work. Has not.