u/Bitter-Letter6685

I wanted to give a shout out to @Charlieozlo for the great job he is doing for members of this community. We spend a lot of time, albeit correctly sometimes, to complain when things don’t go right but not enough times to thank the wonderful Ozlo representatives, like Charlie, who have been helpful in getting my issues resolved. I started this journey with the Bose Sleepbuds before becoming an Ozlo user. I have had multiple issues with my Ozlo V1, including recently and Charlie has stepped in to resolve them, including getting replacement buds. I have just received and started using my new V2 and it is such an improvement over the V1. My V1 was returned today with a new bud so I now have a back up. Thank you Charlie and thank you the Ozlo team!

I have been an avid user of Ozlo starting from Bose. I am generally happy with them and I cannot sleep without them. However, I have had several issues that actually interrupt what they were meant to help with……sleep! CS has been helpful most of the times and I am thankful for that. New issue. The right bud keeps disconnecting once I put it in my ear. I have gone through all the troubleshooting steps with no change. CS could not help. As a long term customer, I am hoping to have this replaced. In fact, I am so frustrated that I have just placed an order for the Ozlo2 but I’ll like to have a functioning V1 not only as a back up but for my wife’s use.