10–12 Days for a Fuel Injector? Seriously, KTM?
I've been a KTM fan since I was a kid, so honestly, this is not the kind of experience I expected from KTM.
My Duke 250's fuel injector has gone bad, and the bigger issue right now isn't even the part failing. It's the fact that I'm being told it can take around 10–12 days just to get the replacement.
I'm still having to ride the bike like this. The bike shuts off randomly at different places and I have to keep restarting it. It's frustrating, and honestly, it feels embarrassing too.
I bought a KTM because I've always had that image of KTM being a premium brand. Whenever I ride it, I genuinely feel proud of the bike. I've been a KTM fan since childhood, so maybe that's why this bothers me more.
Also, I want to be clear that I have no complaint against the Mayur Bajaj Dehradun service centre staff.
The people there have actually been really good. There's a guy, I think his name is Suraj, who's very polite and handles everything properly. The senior person there is also quite good, and the mechanics seem professional and know what they're doing.
The problem is simply the parts availability.
Customers end up getting angry at the service centre, but honestly, what can the mechanics or staff do if the required part itself isn't available?
A fuel injector or fuel pump isn't some cosmetic part that you can wait weeks for. These are basic and important components of the bike. If a customer has to wait 10–12 days for something like this, it really doesn't feel like the experience you would expect from a premium brand.
KTM, please work on this. Keep essential parts like fuel injectors, fuel pumps and other critical components available at your authorised service centres, or at least make sure they can be arranged quickly.
I'm not posting this because I hate KTM. Quite the opposite. I've loved this brand since I was a kid, and that's exactly why I want KTM to improve on things like this.