$20 BYOD
So wanted to see if anyone else had this issue and if they had a solution.
I signed up for the $20 promo with a new line to test out the service. I was charged $30 and my account showed with auto pay, next payment of $20.
Service was good so I decided to switch and transferred my number from T-Mobile to my account replacing the new number I had gotten when signing up. But now my account shows $25 for the next payment. I had asked the rep before I did the transfer if this will change me from the $20 pricing and he said it wouldn't. Once it showed the $25 I asked the rep to check if I was not getting the correct promo. He said everything was fine and that by next payment everything would be fixed.
So I then decided to transfer another line and transfer the number for this line as well from T-Mobile. During the online process the transfer happened without issue and pricing showed that I will be charged $30 and then next month will be $20 with auto pay.
Now my account shows next payment of $55. I turned off auto pay and it jumped to $60 and when I turned it back on it was $55 again.
Did I just get jipped? Would support be able to fix it for me? I thought with auto pay it should show next payment of $40?
Any guidance is appreciated.
Edit: my idiot self just found out it's one per account so I probably screwed myself with the discount