u/Blackbird-1968-1997

Hello, good afternoon:

About four hours ago, I had the battery replaced in my laptop at a specialty store because the old battery was worn out and wasn’t working properly (for example, sometimes it wouldn’t charge, and other times it said the adapter had low power). About two hours after the replacement, the computer shut down and won’t turn on anymore. When I plug it in to charge, the red light comes on, but the blue light immediately comes on as well. What exactly is the problem? Should I file a complaint with the store?