u/BlesssedBeyondBelief

Sorry for the potato quality. Hard to capture. In essence I have a 15 month old Samsung 4K TV and I have the protection plan. On my TV it has grey horizontal lines that exist on my Xbox and Chromecast. I read and saw a Samsung built in test and the issue is also present on that test.

It’s 3 separate horizontal lines that display black ok but other colors it washes out the image and has a hint of grey.

I chatted with bestbuy and they said I needed to pay $79 and a technician will come out and verify and it may or may not be covered. If it’s not covered, I would still be on the hook for $79.

So I wanted to ask before I submit this claim, would it be covered? There is absolutely 0 physical damage.

Thanks!