u/Blondie12388

Long story short. I approved and paid for a whitener to be applied. The builder/flooring company is saying I never did and I just paid for a water base upgrade. I have all documentation stating I picked for the whitener to be added.

They have to redo the floor as part of their warranty but they are saying I never paid for whitener and if I wanted to pay for it now I can.

How can I prove whitener was applied? Take a look at these missed areas, it’s clearly shows the contrast of where it wasn’t applied. Please help !

I just bought a brand new home new construction. I am in the house for a week and there is so much denting and cracking. I don’t understand what is wrong with these floors? The builder has to fix it under warranty but can anyone guide me as to why it keeps denting all over? I believe they only put one coat.
For reference it is red oak flooring with a whitener on top. Thank you!!