u/BlueberryOk4311

Ordered 3 packs of these 1.2kg quacker oats but received only one 1.2kg pack, the other 2 were 1kg packs.

I would also like to appreciate and criticize their customer service as they were quick to arrange the replacement but at one point they were unable to recieve my messages from their end(message were delivered successfully from my side) so the chat ended but thankfully my replacement was confirmed by that time.

Please be aware and record the unboxing video even if you can see the number of items are correct and make sure to check the size of the products.

Also correct me if I'm wrong but isn't that the delivery partner have access to the order list and pick the items themselves? If so I would also try to raise a complaint against them.