u/Bluebird2494

I do virtual therapy with a group practice (I contract underneath them) and the policy is 48-hour notice. Today I’m down and out with a bad cold but showed up for clients today and emailed my own therapist for my thursday session (today’s Tuesday) saying I’ll have to switch to virtual because I’m sick and want to honour the policy..

today my client showed up on zoom saying she can’t do the session because she has a bad headache (I totally get it).. it is not the first time that she has cancelled outside of the cancellation window or no showed (maybe 3rd-4th).. I just feel bad charging her again but it’s also the practices policy.. what do you think?