Web Browser Play is Unplayable
Crash Videos and Browser Versions
Currently the web version of the game is basically unplayable. I am seeing crashes every 5-10 minutes of playing regardless of what browser I am using.
In my videos I am using the newest versions of Chrome and Opera GX.
I've also done the typical troubleshooting of cache clear, restarts and uninstall reinstall.
I went ahead and searched around reddit a little to see if there have been any similar reports and turns out there have been.
This one is slightly different in that it is about it getting stuck at 99%.
I have submitted a ticket to Scopely support, but I feel like making a post always does more than the tickets.
So I guess my question is, is this being looked into?
u/PimpToxie
u/strike_Fox
u/PathfinderMSF
u/IRM_Lorie
Thanks for your time!
GratefulDread
Update: Here is there response in 17mins time! I appreciate the speed, but this is just a generic copy paste answer to browser issues and immediately closed before I answer back. I love that the last note is "Hey! Don't you guys have phones?"
"Hello Commander,
Thanks for reaching out. This is Johnell from the team. Since you mentioned that you're playing the web playable version, please try the steps below:
- Try changing everything from using another device, internet connection, etc.
- Clearing your browser's tabs, history, and cache (this mostly reported by the players that helps the most)
>You may visit these links for specific instructions depending on your browser:
>Chrome: https://support.google.com/accounts/answer/32050? hl=en&co=GENIE.Platform%3DDesktop
>Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
>Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
>Safari: https://support.apple.com/en-us/105082
- Sign out and sign back in from the website
- Try accessing the game through other browsers
- Make sure to turn off ad blockers, VPN, and such
- Use incognito as well
- Also, switching to other tabs or apps during the loading screen will make the loading stuck
If the issue persists, it would be best to play the game through the MSF app as it provide the most optimal gaming experience.
We appreciate your patience and kind understanding. If you have any other questions, concerns, or feedback, please feel free to contact us on a new ticket and we will be happy to help. Enjoy the rest of your day and thank you for playing MARVEL Strike Force!
Regards,"