u/BoogalooGaiBoi

I’m unable to see any of my upcoming or past tickets in Ticketmaster and have been dealing with customer service the last 3 days. I showed them screenshots of my confirmation email and they told me the account associated with ordering them is an email account I’ve never had or seen.

I’ve tried telling them that that’s not my email, but they refuse to help me in getting those tickets back to my account. Even though the confirmation email for the ticket orders went to my email address, they’re saying some other email address was used to order them.

Any suggestions?

Today I got onto my Ticketmaster app and it forced me to re-log in, and then told me I had to reset my password. After I did that I was able to get in, but all my upcoming concerts and past concerts are gone. I contacted customer service in which they said they could see them on their side, but didn’t understand why I couldn’t see it.

How am I supposed to go to these concerts if I can’t access the barcode from the app?