Harassment from buyer as we are awaiting Mercari’s input?
I sold a toy labeled as a Grimms SMALL stepped pyramid. This item comes in two sizes, the small and the large. The buyer had thought they purchased a Grimms large stepped pyramid, that was not the case. My item was clearly labeled as a small Grimms pyramid. Welllll they had requested a cancellation after I had already sent it out… the shipping didn’t update when she had requested the cancellation. I had let her know that I have zero issues with cancelling an order that has not been sent out, however because it was already shipped I cannot cancel the order.
The buyer then proceeds who blame me and say that I shipped the item even though they requested to cancel. I would never do that… especially to avoid situations like this. They then admitted they thought they purchased the large one and then accused me of scalping a toy. They received the item and are claiming I charged too much shipping and requested a return.
I am not accepting the return because the buyer has sent me messages accusing me of shipping the item after they submitted a cancellation request and I’ve received harassing messages from them like this. My item was also not incorrectly labeled and they received the item exactly as how it was stated. This is day three of waiting for Mercari to answer this case about the return.
How long does Mercari typically take to respond to these? She’s been sending me these messages almost daily.