We were scammed on our Water Treatment System
We recently moved to Naples, FL and bought a house for retirement. We looked in Sarasota for about 5 months and finally came down and fell in love with the community here. We felt obligated to the Sarasota realtor we had used and gave him commission in Naples. He recommended a guy he used for water treatment and filtration as the FL water is funky .When we moved in I noticed a strong sulfur smell out of the bathroom sinks in primary and guests. We contacted the sales guy and he told us that he would ship the unit and it would take care of the sulfur smell and soften the water. He asked us to Zelle $5900 to his boss who would send out their plumber from Sarasota who specializes in the unit. The unit was a Carico Ultra Tech. We paid the money and the unit got shipped to our house. The plumber came in a small car to install the unit. He was having problems and had to come back the next day. Unknown to us he took away the Kinetico Water softner the previous owner installed. After 3 days the water was hard and still the sulfur smell in the sinks. We took a water test and it came back unfiltered and PH was way off. We called and he bascially said to contact company nothing he could do. We called realtor who said he never had a problem with him. We contacted the Zelle email of the boss and my husband threatened legal action. He asked to send someone to look to see if it was installed correct. The plumber was surprised the softner was taken away as they should go together. We asked for our money back and come take the unit. Inbetween we had Culligan check water and it tested unfiltered as well. The boss called back and said sorry the best they can do is sell us water filters for shower heads and sinks at cost. My husband said no way, refund us. They told us good luck going to court. So we are out of 5900 and had to have Kinetico come out to put water softener replaced. Which the one they took way was 7200 and under warranty and the water still smells like sulfur. We had to put out more money for Kinetico for unit that they will install once kitchen remodel is done. Do you have a chance at small claims court against these guys? They gave us no receipt and we trusted the realtor with the recommendation.